Multi-skilled Operative

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**JOB TITLE**:Multi-skilled operative

**REPORTING TO**:Cleaning Supervisor

**LOCATION**:Mansion House, Cannon Street, St. James' Park

**HOURS**:42 hours per week

**ROLE OVERVIEW AND PURPOSE**

The Multi Skilled Operative will provide a comprehensive service ensuring a high quality service is

delivered to the client. You will represent ABM as part of an on site team providing cleaning services on

an ad-hoc basis whilst maintaining a professional image to our staff, suppliers, clients and our clients

customers at all times. Although the primary focus is on cleaning, as an MSO you will be required to

carry out any reasonable tasks for which you are deemed competent and as is reasonable. You are

responsible for general upkeep for designated areas ensuring that the general appearance of buildings and

surrounding areas are maintained in accordance with ABM and our clients required standards. Reporting

to ABM nominated supervisors and managers you will cultivate relationships with our clients and

managers alongside staff, to ensure an efficient and consistent level of operational performance.***

**KEY RESPONSIBILITIES**
- Your responsibilities include, but are not limited to:
- To assist with cleaning duties and any other reasonable associated tasks as directed

by the ABM nominated supervisors and managers.- To be flexible and responsive to changing daily priorities fulfilling requirements
- To be knowledgeable of all cleaning related tasks, so that at the commencement of

the shift, the current scheduled activity is supported, without the need for specific
- direction- To be sufficiently cognisant of the area/building layout to be able to service required

areas- Prioritise jobs according to urgency allowing duties to be completed within any time

allocations to the necessary quality, planning around periodic tasks.- Escalate any issues to the ABM nominated supervisors and managers.
- Ensures that work area is clean, well maintained and all equipment is secure.
- Communicate regularly with ABM nominated supervisors and managers to obtain

feedback on quality, service and care.- To fully participate in the performance review process and personal development

planning- Undertake training as necessary in line with the development of the post.
- To achieve and demonstrate agreed standards of personal and professional

development within agreed timescales- To contribute positively to the effectiveness and efficiency of the teams in which you

work.

REC001 General Job Description V2

**REQUIRED SKILLS AND EXPERIENCE**

**Operation**:

- Availability as and when required including evenings and weekends depending on
- shift patterns.- Promote a clean and safe working environment by ensuring all tasks are carried out in

line with company policies and procedures.- Attends and participates in meetings as required.
- Operates and manages workload effectively without supervision.
- Ensure all health and safety procedures are applied complying with legislation and

company policy and procedure.- Maintain critical standards for professionalism, service speed & quality assurance.
- Adhere with new policies and procedures to ensure that a respectful workplace exists.

**Essential requirements**:

- Sound communication skills- Demonstrate initiative in the absence of supervision, accepting responsibility
- Knowledge of safety regulations, building codes and other compliance policies.

Executing duties in a manner which minimises the incidents and accidents within your
- Department.- The staff member must be available throughout the duration of the designated shift.

Performance Measurements:
- All work is completed to a high standard, in a time-efficient manner, consistent with the

**Clients requirements**:

- Effective working relations exist with Company personnel and Clients- The Company’s professional reputation is maintained.

**OUR COMPANY VALUES AND BEHAVIOURS**

Respect | Collaboration | Integrity | Innovation | Excellence | Trust

REC001 General Job Description V2