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Assistant Client Support Advisor
2 weeks ago
Lyles Sutherland is a passionate, innovative and fast-growing company that provides bespoke websites, graphic design and custom software solutions. Our market-leading property software solution is SME Professional, a cloud-based software solution used by letting and estate agents across the UK. Our team at Lyles Sutherland is approaching 50 people and expanding rapidly.
We feel strongly that alignment with our core competencies is as important as experience. As a business, we regularly try to look at things from a unique perspective and are constantly learning and adapting to enable us to offer the best service and products for our clients. Our people should share the same passion, be naturally curious, and strive to find innovative solutions.
You will enjoy the views, and a lunchtime walk from our modern, open-plan office adjacent to Leith Links in Edinburgh. Our collaborative office includes break-out spaces, our staff kitchen, and a Nintendo Switch corner Lunchtimes are infamous for our board games, Mario Kart challenges, or just somewhere to enjoy a chat or read your book. We also keep you going with our free bean-to-cup coffee machine, soft-drinks fridge, and we're also trialling free lunches when you're in the office.
This is an excellent opportunity to start your career, where you can enhance your customer service skills within a professional office environment, with plenty of progression prospects available.
**The role**
You will be an Assistant Client Support Advisor within our Client Support team. Your main responsibility will be assisting clients with our cloud-based property management software, SME Professional. In addition to supporting clients, a small element of your role will involve being a key point of contact within the company and assisting with the smooth running of office operations.
**Day-to-day responsibilities will include**:
- Dealing with customers in a courteous, helpful and professional manner
- Accurately recording incoming enquiries
- Administration support for the team
- Monitoring and ordering stationery, supplies, and equipment
- Maintaining the communal office areas
- Providing general support to visitors
**Essential Skills**
- Positive attitude and a team player
- Excellent written and verbal communication
- Great attention to detail
- Quick learner
- Excellent customer service skills
- Logical, problem-solving ability
**What we offer**
- Annual salary reviews
- Summer 4-day working week in August
- Although overtime is rare, we offer it as paid overtime or the option to take back the hours as flexi-time
- Cycle-to-work scheme
- Company pension scheme
- Enhanced family leave after 1 year of service
- Relaxed work environment in our bright and modern offices
- Free bean-to-cup coffee, tea, and soft drinks
- Free meal vouchers to use in the on-site cafe
- Regular paid-for social events and an active Social Committee
- On-site parking and safe bike storage are available
- Personal wellness account with access to wellbeing advice, webinars, and 1-1 support
- Free flu vaccinations
**To apply, we kindly ask you to submit the following**:
- **Complete the Indeed assessment selected**:
- **A brief cover letter or message detailing how you think you might be a good fit for the role.**:
- **A copy of your CV**
**Applications, regrettably, will not be considered without this information.**
- We regularly use recruitment agencies but politely ask that recruitment agencies do not contact us for this role. Due to the large volume of calls we receive from recruitment agencies, any agency ignoring this message will, unfortunately, be removed from our potential supplier list._
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00-£22,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH6 7EZ: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- A-Level or equivalent (preferred)
Work Location: In person
