Automotive Service Advisor

Elite Land Rover have a brand new vacancy for a highly experienced **Automotive** **Service Advisor** to join our award-winning team in Clydebank We think this role is going to be perfect for an experienced Automotive Service Advisor looking to take the next step in their career.

It’s an exceptionally busy role, and we pride ourselves on our similarities to a main dealer, but with the added customer service and teamwork element. Supporting each other means that both our customers _AND_ our colleagues get the best experience possible. So if you’re ready to take on a new challenge, be part of the future of an award-winning team, and most importantly are a _STRONG_ team player who has at least two years’ experience in an Automotive Service Advisor role and you are excited by this opportunity, we want to hear from you

**About Us**:
Founded 8 years ago by Paul, Elite Land Rover has grown from a small start-up to the biggest JLR specialist in Scotland, with a current team of 13 dedicated professionals. We've truly built our success on the strength of our people and their personalities, and our workplace culture is something we don’t take for granted. It has helped us on our way to not only winning **SMTA Star Car Award** for our community contributions, and **Service Centre of the Year, Scotland**, but this year we have also been nominated for **Garage of the Year 2024**. Something we are all exceptionally proud of. In addition to this, we will be opening a new site in the coming year. What a great time to join our team

**What You’ll Be Doing**:
As one of our Automotive Service Advisors, you’ll be right at the heart of our business, making sure our customers feel valued and looked after. Your role will include:

- Ensuring every customer feels valued from the moment they arrive by offering a friendly and professional welcome. You will se them in, and see them away.
- Managing bookings and keeping everything organised.
- Answering calls, invoicing, taking payments, organising loan cars.
- Liaising closely with our workshop manager to ensure jobs run smoothly.
- Keeping customers updated and explaining any required work clearly and confidently - no hard selling, but you will need to make honest recommendations when calling for authorisations from our customers.
- Having those difficult conversations when needed and helping customers understand their options.

**What We’re Looking For**:

- Someone with an absolute minimum of 2 years previous experience in an Automotive Service Advisor role. *Due to the busy nature of the role and the opening of another site within the next year, this is a non-negotiable*.
- It’s essential to have confidence with communication with both our customers, and our technicians.
- Someone who is exceptionally organised and great at multitasking - it can get busy, and we need someone who thrives on that.
- Someone who stays calm under pressure and can handle tough conversations with empathy and professionalism.
- Flexibility - this is what teamwork is all about
- A true team player who values a supportive, friendly working environment and gives this equally in return. This is non-negotiable.

**What You’ll Get in Return**:

- A salary of £32,000 - £35,000 depending on experience
- 8am - 5.30pm Monday to Friday
- No weekends
- 4pm finish on a Friday but paid until 5.30pm
- 31 days holiday (including Bank Holidays)
- Private Healthcare package upon completion of 6 month probation period
- Full initial training including a service advisor-specific course on our GMS
- A team that genuinely cares and always has each other’s backs.
- A busy, dynamic role where no two days are ever the same.
- Ongoing training and development to help you grow in your career with us.

This role truly offers you the opportunity to be a valued part of a team, not just an employee. If the all sounds like it fits you and you have the experience that we need, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- service advisor: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SA/FEB