B&q Customer Service Advisor

**What we’re looking for**

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

As a B&Q Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

B&Q believe that anyone can improve their home to make life better. Every day, they give millions of their customers the ideas, advice, tools and confidence they need to create a home they’ll love.

You’ll enjoy DIY or have the willingness to learn about it during our product training sessions. Key to delivering a world-class customer experience for B&Q means relating to their customers and being a great listener with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

**What to expect**:
Working at Ascensos you'll be on the front line of making this magic happen for B&Q’s customers.

You’ll receive full training for all areas. It’s all about being a naturally friendly, respectful and helpful person, who’s a bundle of enthusiasm and positivity. It’s this positive attitude that helps to make B&Q customer service wonderfully different, not to mention successful.

**The typical shift pattern for our B&Q Team involves**: 40 hours within the week, between 7am and 11pm Monday-Sunday, on a rotational basis.

**Please note.** This position is remote, you must reside within the Glasgow area as we will require you to collect equipment from our Clydebank office.

**Your role can include, but isn’t limited to**:

- Ensuring all communication with B&Q customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.

**You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.

**Join #theAteam**

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview

**The Benefits**
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail discounts.
- Discounted gym membership.
- Your birthday off work and a duvet day to relax (+29 days).
- ‘Refer a Friend’ scheme.
- Annual ‘Archie Star Awards’ Party.
- ‘Employee of the Month’ Awards.
- Regular fun team building session