Service Delivery Assistant

1 week ago

Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**: We"re looking for a **Service Delivery Assistant **who will be the face of our business, ** bringing outstanding customer service** within the Airport sector. You"ll join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people. As a Service Delivery Assistant you will contribute to a passionate and friendly team working in a fast-paced setting. You"ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate. **Could you bring your spark to our Team?** Here's what you need to know before applying.** **What you’ll do** - Certify valets are familiar with each cars controls and alarm systems before receiving from the customer. - Ensure smooth and prompt handover of customers vehicle whilst storing keys securely. - Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with. - Understand and be fully familiar with our systems and equipment. - Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence. - Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained. - Provide front line care in the event of equipment failure or customer distress. - Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities. - Collaborate as part of a wider team. **What you’ll bring** - Evidence of strong communication and interaction with the public - Full UK Driver’s License / significant driving experience - Basic IT Skills, MS Word, Office etc. - Ability to multi-task - Able to work under pressure - Excellent verbal communication (English) - Smart and professional attitude - First Aid or Fire Warden qualification - desirable - Advance Driving Licence or Professional Driving Qualification - desirable - Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?_ - Are you able to take initiative and make choices that are right for our customers?_ - Do you have a desire to succeed in your role?_ **We'll ensure you"re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to**: **What we’ll offer you** - Hourly rate of £11.05 /Per Annum - £24,133 - Shift Pattern 4 on 2 off. - Employee Discount - Training and Development

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