Application Support Specialist

1 week ago

Knutsford, United Kingdom Barclays Full time

**Application Support Specialist**
**Knutsford**

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

**What will you be doing?**:

- Partricipating in service reviews and post incident reviews
- Identifying service improvements and stability activities
- Collating data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI to identify improvement actions
- Owning and driving data for Capacity/Performance Management
- Reviewing of Implementation Plans and Release Documentation
- Maintaining open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams
- Driving complex or major incident resolution, implement or coordinate higher scale chain
- Ensuring all activities and duties are carried out in full compliance with regulatory requirements

**What we’re looking for**:

- Degree in Information Systems or Computer Science or equivalent
- Strong communication skills - verbal as well written
- Excellent working knowledge of ticking tools and ITIL frameworks

**Skills that will help you in the role**:

- Strong technical analysis and problem solving skill
- Excellent written and oral communication

**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
LI-Hybrid

LI-YS2021

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