Bookings & Sales Advisor

**About us**

MI&Co is a very well-established quality portrait photography studio, based in Shipley. We provide a first-class family portrait experience, creating special memories at key stages of people’s lives, from babies to grandparents and often also including the family pet.

We are family led, family oriented business and our growing, loyal team, is our biggest assett. For a creative industry we have many unique traits.. we are both creative yet highly focused on success and business growth which is ever evolving. No two clients are ever the same and no day with us is ever boring. It's a fast paced, busy, focused and very positive team environment. We work hard, but laugh a lot - our team really is second to none.. so Job satisfaction is very high along with team appreciation which has many benefits. Everyone works together towards common goals and we all share the same pride in the service we offer.. afterall; the finished framed portraits that we produce for peoples homes will be special memories for many years to come. We are adding positivity to families lives.. literally.

Our work environment includes:

- On-the-job training
- Growth opportunities
- Modern office setting
- Lively atmosphere
- Casual work attire
- Regular social events
- Company perks
- Safe work environment
- Flexible working hours

Our continued growth has now created an exciting opportunity for the right person to join our well established team a with this brand new role for a fantastic ‘people person’ who is an excellent communicator both over the phone and face to face..

**Working Hours / Likely shift patterns:

- **

Options to work either 32 or 40 hours a week (over 4 to 5 days); comprising of between 3 to 4 mid-week days either 9.30am -6pm or 12 pm -8.30pm plus Sat 10am -4:30pm
- (*or swapped for the occasional Sunday)

**About the Role**:

- Based at our studio / offices in Shipley this is a dual purpose role with the main focus of speaking to predominantly families / usually ‘mums’ over the phone (both outbound and incoming calls to both existing, new and potential new customers). The purpose of most calls is to make ‘Bookings’ in our diary of course, but there’s much more to it than that... as this job is all about ‘quality over quantity’; so you will be giving families lots of advice on what to expect from their ‘Family’, ‘Couple’ or ‘Pets’ Photo shoot their experience with us - covering everything from the best time to book in their shoot with us to suit their family, through to what to wear and ideas to personalise their shoot, such as suggesting things like sentimental props or accessories to show their own personality, hobbies or interests. Additionally you will be explaining special offers and giving an idea of pricing and products expectations to prepare the customer before they attend their shoot with us.

Then once the customer has had their photo shoot experience with us the second part of the role will be overlapping with our photography team in helping the customer decide the right product and framed wall art to suit their home, style and individual budget. This is done through a personal slideshow followed by a presentation and product overview. Every viewing is as different as every customer and home décor is, so this is a very interesting part of the role, requiring excellent people skills, along with basic maths and good negotiating ability. In a nutshell this part of the role is quality face to face personalised sales, with a bit of interior décor recommendations thrown in - that’s how we’d accurately describe it. (full training will be given)

You will also cover various face to face reception duties, such as meeting and greeting families upon their arrival at the studio and making people feel very welcome. Helping with customers collections of their finished products and taking payments, processing vouchers plus other basic admin duties behind the scenes.

This is an ideal job for someone who is a strong communicator, who likes talking to people of all ages and would love to become part of a well-respected team, joining a successful growing business and work within a fantastic, friendly, highly positive environment.
- Has past experience in a customer service or sales environment.
- Is focused and able to work on their own, with & without supervision
- Is able to demonstrate exceptional customer service skills
- Is confident with an excellent clear voice and friendly manner
- Possesses a highly positive and enthusiastic personality
- Is well presented
- Has good positive persuasion / negotiation skills, ‘but not pushy’
- Has good IT and admin skills
- Loves people (and also potentially pet Dogs) and loves talking
- Has an interest in creative industries, such as interior design / photography
- **How to apply:

- **_
- 1. _**Please visit our website for more information about our company**_
- **2. Forward your fully up to date CV**_
- 3. _**PLUS**_**a