F&b Guest Service Assistant

**F&B Guest Service Assistant**: **The Guardsman Hotel**: **Salary**:£12.02** **Job Type**:Flexible** **Hours**:Flexible** **Town**:London***: The Guardsman is a new 59 room, luxury hotel in St. James’s. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster. Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments. We are currently looking for an **F&B Guest Service Assistant** to join our Truly Talented team. If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you **What we offer** - £12.02 per hour - Various flexible hours available (min 20hs) **Benefits** - Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; - 28 days holiday, including bank holidays, increasing yearly to 33 days; - Discounts across retail, restaurants, events and more through our benefits & rewards portal; - Access to our Employee Assistance Line to support your Mental Health and Wellbeing; - Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; - Yearly complimentary Axiom Xcape stayover after one year of service; - A growing team with great training, progression, and promotion opportunities; - Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; - Free meals while on shift; - Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more **Your role** You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests. Responsibilities of **F&B Guest Service Assistant** will include but are not limited to: - Preparing and serving any beverages requested by guests; - Ensuring that all tables are set and ready for welcoming guests at all times; - Ensuring that all guests’ orders are taken and executed in a timely manner; - Ensuring that cleanliness is kept at the highest standards at all times in the Food & Beverage Outlets; - Having good knowledge of the food and beverage menu; - Responding to guests’ queries on the menu selection; - Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly. The ideal person for this role will be enthusiastic about change, focused on details and trusting. **The core skills and experience required to succeed** - Truly passionate about the Hospitality Industry; - Previous restaurant or bar experience in a busy environment is preferred but not essential; - Excellent personal presentation; - Good understanding of food hygiene and health & safety procedures; - Ability to function independently with a minimum of supervision; - Excellent communication skills, the ability to communicate verbally and in writing ; - To be an enthusiastic team player with a flexible approach. Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel. **Opportunities for all** At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.