Office Administrator

2 weeks ago

Bristol, United Kingdom ASTERIX GROUP LTD Full time

**Overview**

**Responsibilities**
- Allocation of works to the direct field team.
- Organizing and planning verified sub-contractors works.
- Communication with customer helpdesks and sites we are attending
- Ordering materials & equipment through our supply chain
- Updates of work orders to Manager & Customers
- Speaking to and supporting the skilled field team with works.
- Implementing new processes and system
- Maintain documentation of common issues and solutions to facilitate knowledge sharing within the team.

**Qualifications**
- Proven experience in a customer service and administion / helpdesk work role. Ideally within the Maintenance, Trade Sector - but not essential. Full Training, Support provided.
- Strong understanding of Computers, and ability to work on systems.
- Excellent communication skills, both verbal and written
- Ability to work under pressure while maintaining a positive attitude towards customers and other team members.
- Strong organisational skills with attention to detail, ensuring that all tasks are completed efficiently.
- A proactive approach to problem-solving with a focus on delivering exceptional service.

Pay: £25,000.00-£26,500.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Reference ID: HELPDESK_001

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