Customer Insights Lead

Customer Insights Lead

**Category**:Commercial Marketing**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and rare blood and endocrine diseases.- Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as Best Places to Work and Vitality - Britain’s Healthiest Workplace.**The Position**
- In this position you will be leading a data-driven approach to make customer centric decision happen. You will drive the provision of accurate information to proactively anticipate customer needs and influence strategic decisions. Your role will be key to achieve operational efficiency and to shape the future of the business.- Your main responsibilities will include:
- Drive the development of a data-driven mindset across the business creating a customer-centric environment
- Own and oversee the customer insight processes across business units to ensure they are customer centric
- Provide strong customer insights and business context to senior stakeholders, including senior leadership, that drive customer behaviours and engagement
- Work as an integral member and maximise the effectiveness of the customer squads through the provision of impactful and actionable insights

**Qualifications**
- You have a degree or equivalent in business, economics, marketing, science, or a related field. Knowledge of NHS and the UK pharmaceutical market is essential.- Furthermore, you have:
- A few years experience in developing and implementing data-driven decision-making processes and strategies
- Proven success in leading cross-functional teams and collaborating with stakeholders to drive customer-centric strategies and operational efficiency using customer insights to inform and optimize business decisions
- Experience in analysing customer behaviour and engagement and developing integrated customer strategies and tactical planning based on customer insights
- Experience in project management, including budgeting, planning, and execution of customer insights initiatives Knowledge of customer behaviour and engagement, and ability to use customer insights to inform business decisions with strong communication and presentation skills**About the Department**
- You will become a valued member of an exceptional Customer Insights team, consisting of three individuals. This team operates under the leadership of the Customer & Frontline Excellence Director and is part of a broader structure that includes two additional teams, one focusing on Frontline Excellence and the other on Data and Platforms.**Working at Novo Nordisk**
- Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Together, we go further. Together, we’re life changing.**What We Offer**
- Bonus: We do our best work to succeed together. When goals are reached, you’ll be rewarded through our bonus scheme
- Your workplace: Our offices will be your primary workplace but with flexibility to work 2-3 days at home during your working week
- Pension: a market leading pension scheme with generous employer contributions
- Wellness: We want you to be your best self, so you’ll have access to an award-winning Wellness programme, including Private Medical Insurance, the Lifeworks App and lots of wellbeing initiatives and offerings
- Insurances: All colleagues are covered by our private medical, life and disability insurance which provides protection and peace of mind
- Inclusive culture: our culture is one of care, support and respect for our people. We are committed to making your workplace safe and believe that a transparent, inclusive culture and leadership is the way to empower every individual to do their very best

**Application support**Contact**Deadline**- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.