Patient Pathway Coordinator

5 days ago

Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

We are seeking a highly motivated and proactive individual to fulfil the role Patient Pathway Co-Ordinator with-in our Rheumatoloy/Diabeties Team.

Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.

You will be working in the Rheumatology/Diabetes PPC office with a small, friendly, hard working team.

Unfortunately there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday - Friday between the hours of 8am and 5pm, you may be required to work an evening or weekend with prior notice.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

**WHAT YOU WILL DO**:

- Implement all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Utilise computerised tracking systems to locate case notes and investigation results.
- Liaise with Private Patient Co-ordinators where appropriate to ensure a seamless patient journey.
- Ensure patient information is maintained and updated on the appropriate patient information system.
- Monitor work lists for Choose and Book to monitor Consultant workflow and escalate to Team Leaders if necessary.
- Ensure referral grading outcomes are logged on the appropriate patient information system.
- Setting up clinics in liaison with consultants.
- Managing clinic capacity in liaison with consultants.
- Requesting and tracking medical records.
- Capture and distribute clinic outcomes
- Ensure follow up appointments and diagnostics are booked.
- Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties

**WHAT WE ARE LOOKING FOR**:

- Good general health.
- Ability to be mobile around the site, as well as sit at a PC for long periods of time.
- Professional appearance.
- Good standard of education including Maths and English, RSA word processing/typing or equivalent experience.
- Proficient in the use of Microsoft Word. Knowledge of medical terminology.
- Administrative and organisational experience. Excellent telephone/communication skills.
- Ability to work under pressure.
- Able to demonstrate behaviours that meet Trust Values.

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