Home Ownership Advisor

**We have an exciting new opportunity for a Home Ownership Advisor who will join the customer experience and commercial team to provide customer focused home ownership services to shared owners, leaseholders and open market customers.** The role of a Home Ownership Advisor will form part of the customer focused service in relation to the shared ownership, leasehold and open market customer interaction by ensuring they comply with the terms of their lease or occupancy agreements and it will carry out consultation with leaseholders in relation to major works and long-term qualifying agreements whilst responding to information requests, advice or services from home ownership customers. Further key areas of responsibility include: - Deal with all legal enquiries and sales questionnaires relating to the resale, assignment or amendments to existing leases - Provide advice to colleagues and information to existing or potential customers about the provision of leases, transfers and occupancy agreements - Complete pre and post-sale administration for all home ownership sales and assignments including updating Ocean’s housing management system - Process requests from shared owners wishing to re-mortgage their homes, and/or complete a transfer of equity - Facilitate the efficient buyback of shared ownership homes from valuation to completion of repurchase **_ For further information regarding the responsibilities for this post please see the Job Description._** You will have experience of working in property or leasehold industries and working within a legislative framework. It is essential the postholder has an understanding of property law and practice. You will have excellent interpersonal and communication skills together with a good level of emotional intelligence. You will have the ability to negotiate complex issues, both verbally and in writing and are able to present and conduct oneself in a confident and professional manner. The role requires the postholder to be able to transport oneself to various locations and requires a Standard DBS check. **_ For more information regarding the roles key knowledge and experience required please refer to the person specification._** Your benefits at Ocean include: - 27 days holiday (plus Bank Holidays) - Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay - Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary) - Health Cash Plan (inc Dental and Optical cover) - Health and Wellbeing initiative includes yearly Flu Jab - Employee Assistance Programme - Cycle to Work Scheme - Family Friendly Policies - "We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task"_ **Closing date: Sunday 17th February 2025** **Interviews to be held on Thursday 27th February, face to face** Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.