Business Support Assistant

**Business Support Assistant - North West Fire Control**

North West Fire Control is a regional emergency fire control centre that handles 999 calls, mobilises fire engines and specialist response teams from the Fire and Rescue Services in Cumbria, Cheshire, Lancashire and Greater Manchester to life-threatening emergencies and provides ongoing incident support.

North West Fire Control is looking for enthusiastic and committed individuals to join our amazing team.

You will be working as an integral member of the business support team, you will be the front facing

representative for North West Fire Control and all it stands for.

Hours of work are Thursday 0800 - 1700hrs and Friday 0800 - 1600hrs job share. You will need to be able to work 5 days a week to cover annual leave for your co-worker.

You will be working alone in the front reception office so it is vital you hold a confident proactive approach to your work and provide a professional but friendly approach to all our visitors.

We are a small team so flexibility, helpfulness and a can do attitude are really important alongside excellent organisational and administrative skills.

**Key Responsibilities**

1. Greeting visitors and answering incoming telephone calls acting as a first point of contact in a professional and courteous manner.

2. Provides administrative support and assists the smooth-running of the business.

4. Ensures the accurate collection and administration of documents, maintaining electronic and paper systems to accurate, up to date and relevant.

5. Contribute and promote North West Fire Control code of ethics supporting everyone in the organisation to be Fire Control Professionals.

7. Meeting room administration - booking and coordinating all meetings held at North West Fire Control.

8. Record and process all incoming and outgoing mail.

9. Raise purchase order numbers and process invoices.

10. Maintain and manage stationery and uniform stock levels and place orders.

11. Contributes to promoting a culture of excellence and continuous improvement at all times.

12. Complies with all company policy, guiding frameworks and legal requirements especially equality, diversity, fairness & dignity in the workplace and Health and Safety.

**Person Specification**

1. Reliable, flexible and team player.

2. Demonstrates a good level of literacy and numeracy with maths and English to GCSE level or equivalent.

3. Excellent communication skills, both written and verbal with good attention to detail.

4. Good knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint and a hold a broad range of administrator skills.

5. Proactive approach to work, confident in your ability to work alone and within a team environment.

6. Customer service driven with a positive attitude towards work.

7. Has strong organisational skills with the ability to manage pressure and conflicting demands and prioritise tasks and workload.

8. Conscientious approach to tasks to achieve and maintain excellent standards.

9. The ability to communicate effectively at all levels including senior management, elected councillors and members of the public by telephone and in person.

10. Proven experience of working through complex problems to a satisfactory conclusion.

11. Has experience of working in the public sector or within a structured and formal working environment.

Demonstrates an understanding of equality and diversity and experience of embedding a fair and ethical approach to others.

Salary £24116.14 per annum pro rata.

**What we can offer you**
- Generous local government pension scheme
- 8 days annual leave plus bank holidays
- Opportunities to work voluntary overtime
- Employee Assistance Programme, available 24/7 365 days, Mental Health First Aiders, Occupational health service and flu vaccines
- Free Uniform
- Free onsite parking

**Job Types**: Part-time, Permanent

Pay: From £12.00 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 04/10/2024
Reference ID: Business Support