Admin Assistant

**The Role/Duties**
- Assist with planning, scheduling, and booking installations directly with customers, ensuring we meet our clients KPIs and maximising company profit.
- Have knowledge of all customer systems/portals.
- Raising purchase orders to suppliers and sub-contractors
- Have knowledge of all clients’ pre
- and post-install compliance requirements and assist the Installation Team with the processing of post-installation paperwork.
- Take telephone calls on behalf of the Installation Team and assist, where possible, with any services-related queries.
- Report to all clients on proposed ETAs and update on any delays relating to installation
- Problem-solve failed installations; making sure they are resolved quickly with the correct department and re-scheduled.
- Liaise with H&S manager to ensure all relevant sub-contractor certifications are valid and in place prior to booking them in for work.
- Communicate with customers, suppliers, contractors, and team members in a polite and professional manner always.

**Skills and Experience**
- Good planning and organisation skills
- High attention to detail
- Self-motivated
- Excellent written and oral communication skills

**Benefits**
- Company team-building nights out/events
- Company pension
- Private medical insurance
- 24/7 therapy/well-being support
- Employee discount schemes
- 25 days holiday + Bank Holidays
- Free on-site parking
- Training courses & personal development.

**About Nene**

Nene Warehouse Solutions is part of the Nene Group, has been trading since 1974. Our principal business focuses on creating bespoke storage solutions for organisations across the UK and Europe, as well as overseeing an extensive Industrial Property portfolio.

Based in the East Midlands, our 345,000 ft² Head Office and Production Facilities are ideally placed to play a key role in the further development of the UK and European Storage Industry. Our employees are a key component of what makes us a great company and we make no apology for our continued investment in the training and development of our fantastic staff.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

**Our Mission**

To be the number one, unparalleled chosen warehouse storage supplier for our customers, by listening to their needs of products, services and maximising warehouse potential. Explore and invest in our colleagues, products, services in an innovative approach to excel our customer’s expectations.

**Our Vision**

To be the preferred leading warehouse solution provider, through our expertise, knowledge and services. To be acknowledged as the number one trusted provider for products and services within our industry.

**Our Core Values**
- 1. Customer First

Always starts with our customers, measured by what we do.
- 2. Experts in our Industry

Provide leading expertise, investing in our colleagues for the future.
- 3. Colleagues

Recognise, support and value our colleagues, making us stronger.
- 4. Unparalleled Quality

Delivered every time, no exceptions, for services, products and solutions.
- 5. Culture

To focus and be inspired to make a difference everyday, through our talents, passion and hard work, creating a positive workplace environment.
- 6. Diversity and Inclusion

Diversity, equality and inclusion is a business imperative

**Employee Values**
- 1. Team Player

Collaborate to succeed and achieve together, in unity in our goals.
- 2. Change

Drive, improve & innovate to strive forward personally, for colleagues and for the company.
- 3. Motivated to succeed

Tackle challenges head on regardless how tough or challenging.
- 4. Accountable and Responsible

Commitment to excellence to achieve success. We see it, we own it, we solve it.
- 5. Integrity

Conducting at all times, doing the right thing.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

**Salary**: £21,000.00-£23,500.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Northampton, NN6 7XN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)

Work Location: In person