Retail Assistant

**Job title**:Retail Assistant x 2

**Reports to**:Shop Manager

**Hours**:21 hours per week on a rota basis Mon-Sun

**Salary**:£12.40 per hour

**Location: Lakeside Retail Unit, London Road, Balderton, Newark NG24 3EZ**

**Beaumond House**

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter. Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety, and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological, and spiritual care.

**Role Purpose**

Our new Beaumond House Hospice Care Charity Shop will be opening in October 2025. This exciting opportunity gives successful applicants the chance to make a real impact in helping to raise funds for our well-loved and supported local charity. The purpose of the role is to assist with the sorting, processing, rotation and merchandising of stock, display and sales, including using the till, registering donors for Gift Aid and processing their donations, assisting with cleaning and maintaining a safe working environment and working as part of a dynamic team. The role also includes working to maximise profits and to always promote the work of Beaumond House Hospice Care. This will be done in a manner which reflects the ethos of Beaumond House Hospice Care and always promotes good public relations for the Hospice.

**Main Duties**

**To assist and support the Shop Manager with**:
**Legal Compliance & Security**
- To assist the retail team to ensure that the shop premises comply with Health and Safety legislation for staff, volunteers and customers
- To assist the retail team to ensure that cash and valuable items are kept secure
- To assist the retail team to ensure the shop is safe and secure during opening hours

**Business Management**
- To assist the retail team to run the shop in a profitable and business-like manner
- To assist the retail team to maximize sales of donated goods and price stock accordingly
- To assist the retail team to maintain a high standard of visual merchandising in the windows and on the shop floor
- To assist the retail team to ensure stock is appropriate to the business i.e. meets Health and Safety requirements
- To maintain a rigorous process of stock rotation
- To keep the sorting and storage areas clean and tidy and the stock in good order

**Staffing**
- To assist with supporting volunteers in their roles
- To assist in the communication of Beaumond House matters to volunteers

**Administration**
- To sign up donors to our Gift Aid scheme following the correct procedures
- To ensure Retail Gift Aid is administered and promoted effectively.

**General Duties**
- Work collaboratively and cooperatively with Beaumond House colleagues
- Work to the requirements of the Health and Safety at Work Act, and Trading Standards Authority
- Work within Beaumond House policies and procedures
- Always behave in a professional manner, reflecting and maintaining Beaumond House values
- Assist with the promotion of fundraising activities, including events and raffles
- Be flexible within the broad remit of the post

**Skills, Experience and Attributes Required**
- Retail experience either charity or high street store
- A team player with good communication skills.
- The ability to forge and maintain strong working relationships.
- The ability to support, enable and engage with an outstanding team of volunteers
- A proven track record of delivering outstanding customer service ideally within a retail environment.
- A creative and positive attitude with the ability to turn challenges into opportunities.
- A good understanding of pricing and marketing
- The ability to display a range of donated goods effectively to maximise retail income
- Ability to work under pressure in a physically demanding role.
- A willingness to work flexibly across any of the Beaumond House shops

**What we ask of you**
- That you act in a manner at all times which supports the Vision and Values of Beaumond House
- That you have a positive and proactive approach
- That you are confident and trustworthy

**Please note**

**Our Vision** is to achieve ‘Outstanding Hospice Care, enabling our local communities to live well and die well’

**Our Values** (Guiding Beliefs) are:
PATIENT CENTRED, WE ‘GO THE EXTRA MILE’ - Every life matters and every moment matters - patients and their families and friends are at the centre of everything we do.

VALUE & SUPPORT OUR PEOPLE - All of our people are important and highly valued, and we support and develop them to be at their best.

OPENNESS & HONESTY, CREATING A SAFE ENVIRONMENT - We provide a safe environment in which feelings may be openly expressed and acknowledged with sensitivity and honesty.

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