Fleet Controller

**Our Company**:
We at Alltruck plc don’t believe that our business revolves around the vehicles we put on the road, it begins and ends with one thing - our customers. Our people are central to our success and that is why we promote a people focused culture that nurtures and develops talent from within.

We operate in a competitive industry and it is our team of people that sets us apart from the rest. Central to being able to deliver the highest levels of customer service and care is the ability of our people to deliver on Alltruck plc's values - Passion, Proactive, Progressive and Committed. We do it with energy, passion, and curiosity, and we're backed by our rich heritage and culture of innovation. We're looking for exceptional talent to join us.

**The Challenge**:
Keeping to our service level agreements and promises made, you will be ensuring that we take preventative measures to keep the fleet in the best possible order, whilst ensuring compliance with all current legislation and best practice. We are looking for somebody who will proactively manage a fleet of both commercial vehicles, supporting our customers, driving operationally excellent processes, supporting our culture of continuous improvement.

**To succeed, you will need**:

- To be a passionate and collaborative worker, always seeking thoughts and opinions from both colleagues and customers, multi-tasking whilst under pressure will be essential.
- A good working knowledge of the Microsoft packages, including Excel and Word, and experience of using in house software systems.
- A keen eye for detail, with the ability to plan and look ahead to avoid issues.
- Great communication and negotiation skills, to use both in house and with external customers and suppliers, a keen commercial awareness is key.
- To embrace the ‘can do’ culture
- A good understanding of fleet and transport management

**You’ll really hit the ground running if you have**:

- A recognised qualification in Automotive Inspection and Repair
- Experience in using Kerridge and/or R2C Compliancy Portal
- Knowledge of transport management, both HGV and LGV would be desirable
- Knowledge of operator licencing
- Good analytical skills

**This is what you can expect within the role**:

- Highlight specific issues to the Fleet Operations Manager, particularly with fleet management issues and maintenance costs.
- To participate in the rota system for Saturday mornings and on call cover (currently 1 in 9).
- Liaise with external repair agents on work carried out on fleet vehicles, using an effective order number process, and exercising appropriate control over costs.
- Liaise with customers to obtain order numbers for re-chargeable repairs, managing any aged debt to ensure monies are received as soon as possible.
- Deal with any invoicing queries and ensure that order numbers are effectively closed in a timely manner.
- To keep regular contact with your accounts and associated external repair agents.
- Support the Fleet Operations Manager in effective management of customer relationships and be confident to produce clear reports to support effective communication and negotiation with customers, suppliers and third party agents.
- Ensuring third party agents comply with the agreed service level agreements (SLAs).
- Managing compliance data in line with the company key performance indicators (KPIs).
- Management of the incident response processes, ensuring timely updates are available to both the customers and colleagues, minimising ‘vehicle off road time’ (VoR).
- Ensure incoming calls are answered quickly, confidently, effectively, and professionally at all times.
- Maintain accurate vehicle service history records, ensuring information collected is accurate, complete, and relevant.
- Participate in continuous improvements of effective administration systems within the department.
- To be receptive to training and participate in the department and improvements of our systems and procedures.
- Assisting in office duties, providing cover when needed for other aspects of the operations department.
- Manage breakdowns from beginning to end, whilst ensuring great communication and aptitude.

This is a generic role description and doesn’t detail all the duties as may be required of the position.

**What’s in it for you?**

**Working for an accredited Investors in People Platinum business has many advantages from continual training and development, 121 culture, coaching support and many more listed below**:

- Salary of £25,000 to £28,000 dependant on experience
- 25 days holiday rising to 28 during tenure with the ability to buy or sell holidays
- Life assurance
- Auto-enrolment pension scheme
- Employee Assistance Programme with benefits
- Monthly ‘lunch on us’ paid for
- Quarterly social events paid for
- Annual awards evening
- Annual family day at a theme park paid for
**Additional details**:
This is a full-time permanent role; the hours are 45 hours per week, 8am