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Service Receptionist

2 weeks ago

Shrewsbury, United Kingdom Enterprise Rent-A-Car Full time

**Overview** Whether a customer needs one vehicle, one hundred or even one thousand, Enterprise Flex-E-Rent pride ourselves on building business partnerships by providing exceptional customer service. We operate the widest range of commercial vehicles for rent in theUK and have a growing fleet of over 40,000 vehicles; from small cars to heavy goods vehicles, accessible minibuses, and many more besides.

As part of the Enterprise Rent-A-Car family, a business that has grown into the largest global mobility provider in the world with almost 2 million vehicles worldwide, our Flex-E-Rent team provides flexible rental solutions to businesses across the UK.

As part of our ongoing expansion, we have a rare and exciting opportunity for an outplant **Service Receptionist **to join our Fleet team based at Shropshire Council.

The location for this position is: Longden Road SY3 9EL.

**Responsibilities** **Key Responsibilities**:

- To undertake the front of house service and to provide effective customer service. Whilst this list is not exhaustive, this will include tasks such as: dealing with customers, answering the telephone in line with guidelines, dealing with daily vehicle defects,administer the Kier check safe system following training, Manage vehicle breakdowns, Manage MOT Bookings.
- Manage compliance events to ensure customers remain legal and compliant at all times and escalate all non compliant events including items such as MOT failures
- Booking in vehicles using the R2C incident management system
- General administration and digital storage of customers documents
- Assist with invoicing as directed
- Updating customers on the progress of their vehicles and documenting through the incident management system.
- Liaise with the Workshop Manager in the vent of any no shows
- Ensure Customers Service level agreements are followed in relation to obtaining authorisation to carry out repairs and follow internal processes

**Qualifications** **Requirements**

This role will suit someone with experience and knowledge of working on a service desk or as part of a wider fleet team covering vehicle maintenance and customer service,
- Great customer service and administration skills
- Great attention to detail
- The ability to manage own workload and manage multiple tasks at one time whilst keeping senior management updated.
- Proficient with Microsoft office
- Previous experience of using the Kerridge system is preferred.