Service Receptionist

2 days ago


Shrewsbury, United Kingdom Anderson Scott Solutions Ltd Full time

**Service Receptionist**

**Shrewsbury**

**£22,250**

As part of ongoing expansion my Shrewsbury based client is looking to recruit a Service Receptionist to join its fleet team.

This role will suit someone with experience and knowledge of working on a service desk or as part of a wider fleet team covering vehicle maintenance and customer service.

**Key responsibilities**
- To undertake the front of house service and to provide effective customer service. This will include tasks such as: dealing with daily vehicle defects, administer the Kier check safe system following training, manage vehicle breakdowns, Manage MOT Bookings.
- Manage compliance events to ensure customers always remain legal and compliant and escalate all non-compliant events including items such as MOT failures
- Booking in vehicles using the R2C incident management system
- General administration and digital storage of customers documents
- Assist with invoicing
- Updating customers on the progress of their vehicles
- Ensure Customers Service level agreements are followed in relation to obtaining authorisation to conduct repairs and follow internal processes

**Skills/Experience**
- Experience of working on a service desk or similar
- Good customer service and administration skill
- Great attention to detail
- Ability to manage own workload and multiple tasks
- Experience of Microsoft Office
- Experience of the Kerridge system desirable but not essential


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