Reservations Coordinator

1 week ago

London, United Kingdom Sloane Square Hotel Full time

**Sloane Square Hotel** is a 4* Hotel in one of the chicest postcodes in London. Right in the heart of Chelsea with 100 elegant bedrooms, Lounge, and Nightclub, Sloane Square hotel is a vibrant and exciting place to work. We are continuing to grow our team and actively looking for people who want to be part of our exciting journey and make a difference to our business.

**Reporting to the Reservation and Sales Manager, the Reservation Coordinator is responsible for**:

- Ensuring the quality of all reservations
- Assisting with Group Bookings
- Delivering outstanding customer service
- Plus other duties not listed.

**Key Responsibilities of Reservation Coordinator**:

- To assist with reservations enquiries
- To understand guests’ requirements and ensure these are communicated to the other hotel departments
- To entry accurate data, ensuring that all guests’ records are entered correctly
- To actively sell the hotel’s services, displaying a thorough knowledge of the hotel products and promotions
- To support the Reservations Manager with commission check when needed
- To conduct market research for sales / revenue strategy purpose
- To assist with uploading of group enquiries
- To keep track of deposit schedule and ensure that deposits are collated for relevant group bookings, and events
- To create proforma invoices and POs when necessary
- To help identify potential new corporate clients
- To provide general administrative support to the Sales team e.g. diary management, printing, filing, daily trace, set up of internal and external meetings
- To assist with site inspections when required
- To liaise with the purchasing department and outside suppliers with regards to departmental administrative requirements
- To liaise with accounts to chase commission payment, outstanding invoices, expenses

**Requirements of Reservations Agent**:

- Driven and ambitious to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities and attention to detail
- Advantage knowledge of Protel PMS System

**In Return for your Commitment, we will offer you**:

- Free meals on duty
- Casual Dress
- Staff discounts
- Excellent Training and Development opportunities within the hotel.

**Job Types**: Full-time, Permanent

**Salary**: From £22,880.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

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