Sales Administrator

2 weeks ago

Sutton Coldfield, United Kingdom Hozelock Full time

**Duties & **Responsibilities**:
v Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time

v Handle customer enquiries and resolve any problems that may arise

v Agree workload and priorities with Team Co-ordinator

v Validation of orders - (e.g., to ensure correct pricing and quantities are input)

v Obtain Credit approval from Wholesalers

v Allocation and release of orders

v Issue Pro-Forma Invoices

v Deal with document filing in a timely and efficient manner

v Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery

v Supply stock availability information to Account Managers and customers when required

v Coordinate and respond to all correspondence for orders and shipments

v Supply delivery information and deal with carrier enquiries

v Manage all point-of-sale orders received

v Process Sample Order

v Communicating internally important feedback from customers.

v Support training of new members or temporary members of staff into the department

v Supporting the sales force with general operations to help reach the team’s objectives

v Ensure excellent service is given both internally and externally

v Self-motivated to contribute to the success of the department by achieving personal and team KPI’s

v Proactively support department growth and make recommendations to improve the customer experience

v Comply with Health and Safety responsibilities defined in the company Health and Safety policy and ensure that any specific responsibilities are adequately delegated in their absence.

v Contribute to the Continuous Improvement culture of both the department and business

**Person Profile**:
v Persuasive

v Self-motivated

v Happy to use own initiative

v Organized

v Good team player

v Good verbal and written communicator

**Education **and/or Experience**

v IT literate - Word, Excel

v Knowledge of SAP would be an advantage

v Numerate with good accuracy and attention to detail

v Additional languages - French is an advantage

v Good basic standard of education required (GCSE level minimum)

v A further administration (or similar) qualification would be advantageous

v Any IT qualifications would be a benefit (ECDL or similar)

**Salary**: From £1.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sutton Coldfield, B76 1AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

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