Collections Officer

3 days ago

Edinburgh, United Kingdom Scottish Legal Aid Board Full time

**We are looking for a motivated and detail-oriented Collections Officer to manage and recover debts owed to the Scottish Legal Aid Board. You will work closely with applicants, solicitors, and other stakeholders, employing your excellent communication and negotiation skills to resolve outstanding debts.**

The Scottish Legal Aid Board is committed to ensuring access to justice for all. We provide essential legal aid services across Scotland and pride ourselves on our professionalism and integrity. Join our dynamic team and contribute to making a real difference in people's lives.

**About us**
The Scottish Legal Aid Board (SLAB) was set up in 1987 to manage legal aid in Scotland. We are a non-departmental public body responsible to the Scottish Government. Our main purpose is to manage and continuously improve publicly funded legal assistance and to advise Scottish Ministers on its strategic development for the benefit of society.

**Why work for us**
We are an ethical organisation, carrying out rewarding work that can have a considerable impact on clients’ lives.

We seek high calibre people and in return, we set out to provide good training and development with rewarding working conditions. We aim to be an ‘employer of choice’. Should you come to work with us, you’ll discover that no matter what your job or level of responsibilities, you are treated as an individual, with fairness, dignity and respect.

Our stable and secure reward package includes:

- a competitive salary with potential for pay progression
- flexible working arrangements and a great holiday entitlement of 34 days per year (inclusive of public and privilege holidays) increasing after five years of continuous service
- a defined benefit pension scheme with a 6% employee contribution
- job security in a stable environment for long-term career progression
- support from colleagues within a rewarding, positive work environment
- opportunities for learning and development while making a difference with challenging tasks for ultimate job satisfaction.

**About the role**
The Collection Officer will collect all debts due to the Scottish Legal Aid Board and identify uncollectible debt at the earliest possible time. There will be daily telephone contact with applicants, opponents, solicitors and other external bodies, as well as the occasional face-to-face contact with customers in an interview situation.

Key responsibilities include:

- managing case allocations and prioritising tasks efficiently
- handling incoming mail and telephone enquiries
- Negotiating repayment plans and proposing enforcement actions
- Updating systems accurately and maintaining clear records
- Staying informed on relevant policies and regulations.

We’re looking for:

- administrative experience, ideally in a legal or office setting
- strong customer service and communication skills
- ability to handle high volumes of work with accuracy
- self-motivation, with the ability to make sound decisions.

This post is permanent on a full time basis.

**We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong.**

For more details about this role and a full list of essential criteria and required competencies, please see the ‘Additional Information’ section on the vacancy page of our recruitment portal.

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