Administrator

Abodus Student Living are looking for a customer service professional who is resourceful, organised and motivated to meet the needs of their residents and support the operation of their accommodation in Bristol.

**Role Overview**:
To accurately record requests for service, deal with general customer queries and advice, incoming mail and access control.
To effectively promote and deal with sales enquiries for the site, to assist in achieving targets.
To carry out administration duties as required and support the site team

**About Abodus**:
The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student cities.

Our promises to residents are what sets us apart from other student providers: Maximising your Budget, Keeping You Zen, Keeping You Safe, Keeping You Lit, Keeping You Entertained, Staying On Top Of Your Study Game. If you think you can help deliver these promises to our residents, we want to hear from you

**Responsibilities, Duties and Tasks**:

- Greet and welcome internal customers, visitors, contractors, and clients at reception.
- Work closely with the site team providing a one stop seamless service to all tenants, visitors and staff
- Respond to enquires in a courteous and professional manner providing information and advice when required.
- Deal with repairs requests, ensuring key information is sort, and ensuring good communication with the customers always.
- Assist in maintaining the security of the property through allocation of keys and the electronic fob access system.
- Proactively handle new enquiries and encourage sales, by way of viewings, and follow ups.
- Assist and support all sales and marketing activities including managing social media activities.
- Process purchase requisitions and support with financial reporting.
- Work as part of the team to coordinate and promote the social engagement programme, by working closely with the social media and Event Executive within Abodus to provide all Bristol sites with an engaging event calendar throughout the year.
- Using initiative to plan and hold student events on site.
- To assist with the management and development on the RMS tenancy management system
- To provide admin support for the purchase order system including chasing contractors and suppliers for invoices.
- Chase for rent and debt payments to ensure quick intervention and advise if given were required.
- Manage site files in line with GDPR, ensuring all data is accurate & up to date.
- To provide administrative and clerical support to the Bristol Hub and wider company.
- To archive site files and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To help the rest of site team in keeping the site clean, tidy and well presented at all times.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.
- Support sites with any administrative task
- Assist with Tenancy takeover process

**Key Skills and Abilities**:
In order to be considered for this role, you will need the following

It is essential that the post holder has:

- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Analytical and problem-solving skills.
- Good verbal and written communication

It is desirable that the postholder has:

- A good understanding of Facilities Management, compliance and legislative requirements.
- A sound understanding of ANUK guidelines.
- Experience in the Sales and/or Marketing sector.
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Experience in debt management processes.

**Job Types**: Full-time, Permanent

**Salary**: From £20,592.00 per year

**Benefits**:

- Flexible schedule
- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)