Hotel Receptionist

An exciting opportunity has become available in the role of Front Office Assistant (Receptionist) at the Crowne Plaza London Ealing.

You will be responsible for assisting in the overall running of the Front Office so ensuring an efficient and effective operation. To strive at all times for 100% customer satisfaction.

The role involves working within our busy Front Office environment, ensuring our guests receive the highest level of service.

**JOB OVERVIEW**:
Manage all aspects of the front office, for example guest registration, bell services, business centre, telephone services, concierge services, and guest reservations to deliver a guest experience that is unique and brings the brand to life.

**KEY RESPONSIBILITIES**:

- To provide a warm welcome to all guests on their arrival and assist them in a courteous, helpful manner.
- To ensure all accounting and billing procedures as laid down by Hotel management are adhered to at all times.
- To liaise with the Housekeeping department, updating Room status
- To deal with any customer queries in a polite and pleasant manner, with any complaints being resolved wherever possible.
- To answer the Hotel switchboard in a polite and courteous manner using the standard greeting as set by the Hotel.
- To ensure all enquiries are forwarded to the relevant department.
- To maintain security over Hotel property and monies as well as anything deposited at Reception by Hotel guests.
- To be aware of the Hotels availability and the availability of our local competitors.
- To monitor all guest accounts and ensure charges are posted correctly with supporting documentation.
- To assist customer by offering help with luggage, providing information and booking services where necessary.
- To actively encourage customers to join the Hotels guest reward programme and ensure points are allocated accurately.
- To take reservations as per the company standard during times when the reservations office is closed, ensuring all necessary information is taken and recorded accurately.
- To ensure that guest bills are accurate and are settled in the correct manner, ensuring that all supporting documentation has been received for those which are to be billed back.

At **Crowne Plaza®**, we want our guests to feel successful and energised, which means we need you need to:

- Create energy by being upbeat, fun loving and surprising and delighting our guests
- Act and look the part by being clever, professional and setting a positive example
- Know your guests by being thoughtful, adaptable and building connections for them
- Make it happen by being perceptive, finding a way to say ‘yes’ and taking ownership
**ABOUT US**
Crowne Plaza London Ealing is a stylish, modern hotel located in West London with excellent transport links making it an ideal base for both business and leisure travellers to the country’s vibrant capital city. The 139 tastefully decorated bedrooms offer deluxe accommodation and some have views of the imposing arch of Wembley Stadium, which is next to Wembley Arena and the Wembley Designer Outlet. The hotel is also close to the iconic Ace Café, Park Royal and only four tube stops from Westfield Shopping Centre at Shepherds Bush. Access to Hanger Lane tube station on the Central Line is directly opposite the hotel and takes you to Central London (Oxford Circus) in approximately 26 minutes and directly through to Stratford in approximately 49 minutes.

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
Schedule:

- 8 hour shift
Work authorisation:

- United Kingdom (required)
Reference ID: Full time receptionist