Receptionist/customer Service

2 weeks ago

Hove, United Kingdom Adapt Fitness Full time

**Introduction**:
We’ve got an exciting opportunity for someone to join our customer team on reception.

**Description**:
Adapt Fitness is a gym and fitness center. As well as operating a gym, we run classes, personal training, and online personal training.

Our reception team are integral to the running of the gym. With so many gyms not having a reception at all, we are a business that is about people.

The reception shifts range from 5:15am - 11:30am, 11:30am - 5:30pm, 5:30pm - 10:15pm, as well as some hours on the weekend.

You will ideally work a mix of days and shifts which we can work out with you.

There are lots of perks included such as gym membership, and if you work more than 15 hours per week, you can have a plus one complimentary membership for a friend or family member.

You should have a natural empathy that can make people feel welcome and appreciated.

You should have a passion for helping people get the best out of themselves through fitness, and should enjoy a gym environment.

**Key Responsibilities**:
Handling sensitive information such as credit cards.
Locking up and opening the gym.
Working with the public.
Working with colleagues and managing calendars for bookings.

Skills Required:

- Familiar with Apple technology such as iPhone & iPad.
- Confident using a computer and making calendar appointments
- Good telephone manner
- Written communication skills to a high standard.

**Why this role is important to us**:
For the member arriving at 5:30am, the welcome they receive when they walk through the door may be the first person they’ve spoken to that morning.

For the person enquiring about personal training, they may have been building up the confidence to ask for weeks - we give them the confidence to take the next step.

For the person walking in at 5:30pm that may have had the worst day at work ever, we give them the well needed escape from it all.

For the person walking out the door, we’re the final moment of their great workout.

The person in this role makes a difference to all of these people.

We look forward to meeting you soon

**Job Types**: Part-time, Permanent
Part-time hours: 10-25 per week

**Salary**: From £9.90 per hour

**Benefits**:

- Company events
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

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