Regional Operations Manager

At Lanes Group plc, effective management of our operational staff is vital to our successful delivery of our industry-leading drainage and wastewater solutions. By taking up a role as a Regional Operations Manager, you will play an essential part in coordinatingour delivery of reactive and planned service across the depot network in the south west region meeting the needs of our customers.

**Position**: Regional Operations Manager

**Location**: South West Region

**Hours**: 37.5 hours per week

**Salary: **£55k - £60k depending on experience

**Bonus**: Circa £10k on Commercial and Operational Targets being achieved

This dynamic operational management role comes with a significant amount of responsibility. Heading up delivery across a multi-depot network, you will be expected to ensure profitable delivery of sales lines across a fast-moving reactive and planned environment.You will be working with regional and national clients across all commercial and industrial sectors and delivering service that meets a variety of SLAs and KPIs.

You will ensure the consistency and quality of delivery that maintains Lanes Group’s reputation as the go to drainage and wastewater specialist and, in doing so, generating high levels of repeat business.

By joining Lanes, you will be leading one of the best-trained drainage and wastewater workforces in the country. You will have, under your control, a fleet of the most capable and modern specialist drainage vehicles in the UK. You will be responsible fordelivering some of the smartest drainage services in the marketplace, supported by a growing array of digital systems.

You will be working for a company that is an industry leader. That sets the highest, award-winning safety standards, where innovation is expected and what drives our success. You will also be fully supported in your work. We value the commitment and initiativeof our individuals and teams and aim to back them all the way.

**The Job**:
Based in the South West, the Regional Operations Manager will be responsible for 4 depot locations, each with a depot manager, a combined workforce of circa 100 delivering a turnover of £12M P/A.

**Role Responsibilities**:
Delivery of budget for the south west depots for a high volume 24/7 reactive and planned drainage maintenance service across a multi-sector client base.

To ensure the smooth, effective, and proactive delivery of service across the depot network, maintaining consistency and quality in all service streams within the core business sector.

To lead by example and instil the core values of the business.

Ensuring that ‘what matters to the customer’ is at the heart of everything your depots and your teams do.

Managing the cost-effective delivery of service while achieving the high quality of service Lanes customers have come to expect.

Ensuring that client SLAs and KPIs aligned with their company philosophies are exceeded.

Be a ‘go to’ person on a day-to-day basis about all operational issues in your region and a role model for peers both inside and outside Lanes.

Motivate and develop each team to be accountable for a right first-time approach and to deliver exceptional customer service.

**About you**:
You will be an enthusiastic and committed individual with an ability to self-manage. You will be able to quickly integrate yourself, and work to a very high standard, within an established team. Your exceptional operational and commercial skills will bekey to your success in this role. You will have worked in a reactive service industry and will have wastewater management experience. You will also have excellent leadership, coaching and motivational skills to inspire individuals and teams to deliver a profitableoutturn.

If you believe you have the right blend of operational experience and people management skills to succeed as a Regional Operations Manager at Lanes Group, then do not hesitate to get in touch with us.

**Benefits**:
23 days’ holiday + bank holidays; company car plus fuel card or car allowance; laptop; company mobile; laptop; health cash plan; Life assurance scheme; Private medical insurance for self and family; free onsite parking; auto enrolment pension scheme.

**About Lanes**:
As the UK’s biggest independent specialist drainage contractor, we can offer the kind of attractive benefits and career development opportunities that can help you to grow and thrive within our organisation.