Receptionist Administration Assistant

**Administration Assistant/Receptionist |£24,154 per annum (pro rata)| Full time hours available |Newport | Monday to Friday | Days, Evenings and some Weekends |**

If you are passionate about healthcare and want to join a like-minded team, then look no further.

St Joseph’s Independent Hospital has an exciting opportunity for enthusiastic and motivated Administration Assistants / Receptionists to join our various Administration departments.

The general working hours will be Monday to Friday between the hours of 6.30am - 8.00pm and there may be a requirement to work some weekends.

**Working with us**

St Joseph's is a world-class hospital providing private healthcare across 40 specialities.

Our vision is to take private healthcare to new levels, offering a service that recognises the individual needs of each patient.

We encourage our employees to have a positive work-life balance, who share our vision to provide world-class healthcare and we work effortlessly on training and development within our workforce to stand out from other healthcare providers. We invest in our staff to ensure they are equipped to provide the best possible service to outpatients, putting their care first.

St Joseph's has recently invested over £6m to drive improvements throughout the hospital and ensure patient safety. We are constantly looking for ways to improve what we do - to offer quicker recovery and better outcomes for our patients. With the new investment, the hospital is now better equipped to welcome more patients, creating new jobs which are varied and interesting.

St Joseph's is located north of the city of Newport within the popular area of Malpas lying just outside the boundary of Monmouthshire. Two miles north of the M4 motorway, the hospital is easy to access from Cardiff, Bristol, Monmouth, and Abergavenny, just to mention a few.

**As a Receptionist / Administration Assistant at St Josephs Hospital you will**:

- Undertake pre-admission calls to ensure patients are fully informed prior to admission and provide excellent customer service
- Facilitate PROMS (Patient reported outcome measures) capture. Validate PROMS accounts.
- Provide a first class and effective service to patients, visitors, consultants, team colleagues in all internal departments.
- Deal with referrals from GP practises, Medical secretaries and other referrers, both in hard and soft copy, and via referrers portals.
- Process referrals to other areas of the hospital where required.

**Work confidently with the Hospitals Patient Information System to**:

- Book appointments for patients
- Setup and manage clinics for clinicians
- Record patient outcomes and update patient records
- Take Payments

**Provide Administrative assistance to clinical departments, including the preparation and management of**:

- Clinic lists
- Patient registration forms
- Medical records
- Mail for clinicians and the department
- Clinic timetables
- Subject Access Requests
- Always maintain confidentiality of patient information and adhere strictly to all information governance requirements

**Experience**

**It is essential that you hold experience in the following**:

- Proven ability to work on own initiative
- Evidence of ability to work under pressure
- Evidence of experience working and contributing to a team
- Proven ability to manage own workload and prioritise when there are competing priorities
- Relevant experience of working in an administrative environment
- Experience of being in a customer-facing role
- Good clerical skills (fully computer literate)
- First class oral and written communication skills
- Evidence of good literacy skills and the ability to understand instructions, guidance, policies and procedures
- Excellent interpersonal and organisational skills
- Evidence of delivering a high level of customer service
- Evidence of delivering a high level of customer service
- Ability to always maintain a friendly and positive body language and personal demeanour
- Possess a hard working nature with an attention to details and proactive approach to undertaking duties
- Committed to personal professional development
- Experience in a healthcare environment and working with patients (_desirable - not essentia_l)
- Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff members, visitors, suppliers and environmental health (_desirable - not essential_)

**Salary**: £24,154.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Malpas, NP20 6ZE (required)

Ability to Reloc