Aoc Scheduling Assistant

2 weeks ago

Norwich, United Kingdom East of England Ambulance Service Trust Full time

Are you good with computers, organised and have administrative experience?

We are looking for an scheduling assistant to join our Ambulance Operations Centre (AOC) at either Bedford, Chelmsford or Norwich.

The role will involve working closely with other members of the scheduling and administration team and the management team to support the department.

Microsoft Office skills are essential, as is the ability to be discreet and maintain confidentiality.

Training will be provided.

1. Regularly plan, review and amend shifts using the Global Rostering System for staff groups within the AOC in a timely fashion and in line with trust policies.
2. In liaison with Emergency Operational Management Teams/Line Manager, maintain resources/rosters ensuring optimum staff unit hours and vehicles against the demand analysis for each day of the week, in line with Trust Policies, Procedures and any other relevant guidance.
3. Review and authorise/decline annual leave requests in a timely fashion.
4. Provide administrative support using Microsoft Office packages including Word and Excel. This includes establishing and maintaining office systems both paper and electronic to a high standard.
5. Undertake secretarial and administrative duties, preparing documents with a high degree of accuracy as required by the Emergency Operational Management Team including confidential letters and reports.
6. Draft routine and standard correspondence on behalf of the Emergency Operational Management Team.
7. Prioritise own workload to ensure that work is completed within agreed timescales.
8. Communicate effectively with Senior Managers, Managers, staff and colleagues both internal and external. Communicate in a confidential manner when appropriate.

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