Customer Care Advisor

3 days ago

Gateshead, United Kingdom Jackson Hogg Full time

**Jackson Hogg is excited to be recruiting a Customer Care Advisor on a permanent basis for a fantastic client in Birtley.**

Working within a fasted paced 'customer first’ focused team, you will act as the first point of contact for Purmo Group Customer Services, by providing support to both internal and external customers. You will be expected to:

- Provide support and comprehensive product and service information to customers
- Build positive relationships with internal and external customers
- Provide support and comprehensive product and service information to customers
- Build positive relationships with internal and external customers
- Be a brand ambassador

Main Duties
- Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut off times.
- Assist customers in making purchasing decisions.
- Providing a focused and timely quotation service, including discounts and 'Specials’
- To support and investigate all Aftersales activities, including POD’s, invoice discrepancies, warranty claims and damages.
- Provide technical support for all products ranges.
- Identify opportunities to enhance the customer experience.
- To comply with all data protection regulations.
- Assist customers in making purchasing decisions
- Provide a focused and timely quotation service, including discounts and 'Specials’
- To support and investigate all Aftersales activities, including POD’s, invoice discrepancies, warranty claims and damages
- Provide technical support for all products ranges
- Identify opportunities to enhance the customer experience
- To comply with all data protection regulations
- The jobholder is expected to be fully flexible to ensure that customer service levels always remain unaffected

Person Specification
- Very strong communication skills and the ability to deal with both internal and external customers
- Good team player who can also work well independently
- Good telephone skills
- Strong organisational skills
- Proactive and professional
- Self-motivated with a positive approach to work
- Committed to always providing the highest levels of customer service
- Flexible with a 'can do’ attitude
- Good IT skills
- Ability to handle multiple priorities and meet deadlines
- Ability to think outside the box and resolve issues
- Able to work well under pressure and react well to unexpected issues
- Works on own initiative
- Personable and polite
- Excellent time management skills

Salary is competitive

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