Advisor, Customer Hub

1 day ago

Bangor, United Kingdom Natural Resources Wales Full time

An exciting opportunity has arisen for a Senior Advisor within NRW’s Customer Hub. You will be the specialist for a specific function of work, which will include either Freedom of Information requests, Complaints or complex customer requests for information, liaising and advising the business to ensure we comply with legislation and provide first class customer service. You will also support the development of the Customer Hub and proactively advise the rest of the business to ensure the highest level of customer service across the organisation.

**Key Job Qualifications or Knowledge**:
1. Excellent customer service skills with the drive to provide a first class service to all our customers.

2. In-depth knowledge of the organisation and the ability to influence and inform at all levels of the organisation.

3. In-depth knowledge preferably with a recognised qualification around your specialist area of work.

4. Excellent working knowledge of various legislation we are bound by and NRW's Complaints and Commendations and charging and data licensing policy, with the ability to interpret legislation and develop policies.

5. Strong organisational skills, with the ability to manage your own workload and monitor the workload of others, work to strict timelines and adapt to changing priorities when necessary.

6. Experience of developing strong working relationships with internal colleagues, communicating ideas clearly and persuasively, and the ability to present compelling arguments to influence and negotiate satisfactory outcomes.

High level of creativity and innovation with an ability to proactively work with business area leads to improve the information available to the public.

**Salary**: £31,490.00-£34,902.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

COVID-19 considerations:
In line with Welsh Government rules

Reference ID: 201779 & 201777

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