Receptionist/administrator

2 weeks ago

Windsor, United Kingdom Sheet Street Surgery Full time

**Job Opportunity: Receptionist/Administrator - Sheet Street Surgery**

**Location**: Windsor, Berkshire
**Position**: Part-Time 18 hrs per week, Monday & Tuesday 8am-6pm
**Salary**: £12.21 per hour
**Start Date**: As soon as possible

Are you an organised, friendly, and motivated individual looking to be part of a dedicated team in primary healthcare? Sheet Street Surgery is seeking a **Receptionist/Administrator** to join our warm, professional team in providing outstanding care and service to our patients.

**About the Role**

As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. You’ll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations.

**Key Responsibilities**
- Provide a courteous and effective reception service to patients and visitors
- Answer telephone calls efficiently and direct patients to the appropriate services
- Manage appointment bookings, including use of triage tools and hub referrals
- Process patient information accurately using clinical systems
- Maintain effective communication within the practice team and with external healthcare partners
- Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes

**What We’re Looking For**
- Excellent communication skills - verbal and written
- Strong organisational skills and attention to detail
- Ability to multitask, work under pressure and prioritise workload
- Confident using IT systems (previous EMIS experience is an advantage)
- Friendly, positive and team-oriented attitude
- Commitment to maintaining confidentiality and professionalism
- Flexibility to cover annual leave and absences as required
- Available for shifts between the hours of 8am and 6pm

**Desirable Experience**
- Previous experience in a GP practice or healthcare environment
- Familiarity with NHS procedures and patient confidentiality standards

**What We Offer**
- A supportive and friendly team environment

**Job Type**: Part-time

Pay: £12.21 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension

**Language**:

- English (required)

Work Location: In person

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