Team Leader/ Care Worker

**About Us**:
We at Holywell Care services are a family-run domiciliary care company dedicated to providing compassionate and high-quality care to individuals in their own homes. We are passionate about delivering the best care services to improve the lives of our clients, and we’re looking for a dedicated Team Leader to join our close-knit team.

**Role Overview**:
As a Team Leader /Support Worker, you will play a crucial role in overseeing the day-to-day operations, ensuring that the care provided is of the highest standard. You will be responsible for, and ensuring that care plans are followed conducting Service user reviews and Carer spot-checks which you will have the use of our company vehicle. The role requires excellent leadership skills, the ability to motivate a team, and a strong commitment to delivering exceptional care.

This position is for 20 hour week and 20 hours in the community, with an enhanced rate of pay for delivering care.

**Job Summary**
- Maintain continuity of care and support to all service users and to ensure sufficiency and reliability of all visits to service users by suitably trained and experienced care workers.
- Ensure the effective running of the organisation by providing suitable Health and Social Care Support Workers to Service Users.
- Ensure Holywell Care Services policies and procedures are followed at all times.
- Ensure Care Quality Commission standards are met for Service Users.
- Be aware of and uphold the philosophy, ethics and structure of the Organisation.
- Be able to access Company policies and procedures and relevant documentation at all times.
- Process any new business referrals, liaising with the Registered manager and sending out relevant information in response to enquiries
- Promote positively the service users rights to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
- Be aware of local and national services and sources of support so that information can be provided to service users upon request.
- Implement care plans for service users, and changes to care plans where appropriate.
- Ensure care plans and risk assessments are updated on a regular basis in line with internal policies and that updates are recorded on staff plan.
- Implement and monitor all relevant aspects of the Electronic call monitoring system.
- Discuss and negotiate with service users and/or relevant advocates/ agencies any situations regarding services users and Holywell
- Attend meetings as required.
- Always act in a manner which respects the confidentiality of service users, staff and any other involved parties
- Deputise as required in the absence of the Care Coordinator
- Carry out on call duties, Evenings and at weekends, on a rota basis as determined by the management. When on-call provide telephone support and assistance to support workers and service users: be available to be called out as necessary; check call alerts system morning/ midday/ evenings and weekends.
- Enter all relevant information onto the office IT system used in the office as soon as possible.
- Ensure all electronic files and personal files are kept up to date concerning your area.
- Participate in general management and administration of the organisation.
- Attend meetings when required to do so by management.
- Prepare reports, and monitor statistics as required by the manager.
- Support and facilitate the growth of the company in all aspects of the role
- Work flexibility as required by the needs of the service.
- Treat all staff equally, fairly and respectfully in all aspects of the role
- Carry out any other reasonable duties as dictated by the needs of the service or as identified by the operations manager.
- Carry out direct observations and spot checks on support staff. Implement any actions arising from these checks; ensure these checks are recorded on staff plan.
- Prepare for, and participate in, quarterly supervisions and annual appraisals with your manager.
- Attend and participate in in relevant training sessions.
- Demonstrate a commitment to personal development.
- Assist with planning and organising staff training.**Other**

Full, valid driving license and access to a suitable vehicle.

The legal right to work in the UK.

Pay: £12.75 per hour

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

Reference ID: Holywell293