Customer Assistant

6 days ago

Nantwich, United Kingdom Marks & Spencer Full time

Customer Assistant
Below is the working pattern for this vacancy.
Wednesday 17:30-21:30
Saturday 13:30-21:30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    3 days ago

    Nantwich, United Kingdom Marks & Spencer Full time

    Operations Assistant Week 1: Monday 16:00-22:00 Tuesday 16:00-22:00 Thursday 16:00-22:00 Week 2: Sunday 11:45-18:00 Tuesday 16:00-22:00 Thursday 16:00-22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Service Assistant Manager

    13 hours ago

    Nantwich, United Kingdom Career Choices Dewis Gyrfa Ltd Full time

    The Customer Service Assistant Manager will be responsible for supporting the day‑to‑day leadership of the customer service function within a production and co‑packing environment. This role ensures that customer orders, projects, and service requirements are managed efficiently, accurately, and with exceptional communication. Working closely with...

  • Customer Assistant

    2 weeks ago

    Nantwich, United Kingdom Marks & Spencer Full time

    The work pattern for this vacancy is: Week 1 Thursday, Friday, Saturday 12:00 - 20:00 Week 2 Sun 08:00 - 16:00 Thurs & Friday 12:00 - 20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    1 week ago

    Nantwich, United Kingdom Marks & Spencer Full time

    The working pattern for this vacancy is: Weds, Thurs, Fri, Sat - 18:00hrs - 22:00hrs Due to the nature of this role all applicants must be over the age of 18years **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    6 days ago

    Nantwich, United Kingdom Marks & Spencer Full time

    The work pattern for this vacancy is: Sunday 08:45-17:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across...

  • Customer Assistant

    1 week ago

    Nantwich, United Kingdom Marks & Spencer Full time

    The work pattern for this vacancy is: Sun 14:00 - 18:00 Mon 06:00 - 10:30 Thur 06:00 - 10:30 Sat 05:00 - 13:00 Sun 07:00 - 11:00 Wed 06:00 - 10:30 Thurs 06:00 - 10:30 Sat 06:00 -14:00 Due to the nature of this role all applicants must be over the age of 18years. **Purpose** - To deliver a great shopping experience for their customers, putting customers...

  • Customer Assistant

    3 days ago

    Nantwich, United Kingdom Marks & Spencer Full time

    Wk1 Sun - 0645 - 1315 Mon - 0600-1230 Thurs - 0600 -1230 Fri - 0600 - 1230 Wk 2 Mon 0600 - 1230 Wed 0500 - 1130 Thur 0600 - 1230 Sat 0500 - 1130 Due to the nature of this role all applicants must be over the age of 18 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Technical Customer Support

    1 week ago

    Nantwich, United Kingdom Fastview360 Ltd Full time

    Fastview360 Ltd are an exciting fast-growing company based in Nantwich who have developed an industry leading commercial vehicle CCTV and incident management system. We already have a good customer base and are winning new customers because of our innovative system and strong focus on customer service. We are looking for a motivated individual to join our...

  • Customer Advisor

    2 weeks ago

    Nantwich, United Kingdom Boots Full time

    Summary Job Reference: - 219709BR Nantwich, Swine Market Fixed Term **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with...

  • Customer Sales Coordinator

    1 week ago

    Nantwich, United Kingdom NWF Agriculture Full time

    **NWF Agriculture** manufactures and supplies ruminant compound feeds and blends, supported by a comprehensive Trading Desk specializing in a range of straights and speciality feeds, forage seeds and additives. The mill at Wardle was opened in 1980 and is the largest specialist ruminant feed mill in the UK. At **NWF Agriculture** we are: Customer...