Lettings Administrator

1 week ago

London, United Kingdom HELPUHIRE Full time

**LETTINGS ADMINISTRATOR/ TRAINEE PROPERTY MANAGER**

**£28,000 THIS ROLE IS IDEAL FOR A LETTINGS ADMIN LOOKING TO GET INTO PROPERTY MANAGEMENT**

**Full job description**

Our clients are a forward thinking and progressive company with a fantastic industry reputation. They are dedicated to progressing our staff members and offer individual training plans to allow them to develop.

As a leading independent Estate Agency they are currently looking for a Lettings administrator to join our Lettings and Property Management Department. This is an excellent opportunity to join an established firm within a great team. The role requires an individual who is efficient, able to work to tight deadlines and with an excellent eye for detail.

What they are looking for:

- Progressive and positive attitude in all situations
- Solutions and results focused
- Flexible and adaptable approach
- Dependable team player
- Committed to personal development
- Ability to deliver excellent customer service as per charter.
- Develop time management skills and be able to prioritise and batch workload
- Excellent communication skills
- Ability to work under own initiative and as part of a team
- Ability to solve problems within own levels of authority
- Ability to meet deadlines and follow company process
- Ensure focus on own development and up to date industry legislation
- Use Alto (our CRM) productively.
- Good attention to detail and to communicate well
- Key Responsibilities:

- Deal with customer enquiries effectively
- Oversea keys and complete weekly key audit
- Manage tenancy progression / deal paperwork and move ins
- Arrange any tenancy contract amendments.
- Arrange safety certificates and pre tenancy repairs
- Chase rent arrears
- Arrange end of tenancy formalities (check out process)
- Manage office stationery, equipment and post
- Update office windows and sales drawers
- Update relevant departments and manager
- Resolve customer / tenant complaints within authority and escalate serious matters outside of own authority level immediately.
- Maintain portfolio compliance with industry regulations and company procedures
- Any other duties requested by manager or Directors.

**Experience**:

- Ideally with experience in Lettings Administration/Tenancy Progression/Lettings
- Excellent communication skills - both written and verbal
- Ability to manage own work load, multi task and remain calm under pressure
- Able to work to strict deadlines, even during busy period
- Excellent organisational skills Excellent telephone manner
- Good working knowledge of Excel, Power Point and Word

LETTINGS - PROPERTY MANAGEMENT - ESTATE AGENT - ARLA

Pay: £28,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have a car?
- Do you have experience in Lettings?

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: ADMIN - SG

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