Homeless Recovery Worker

**Permanent - 30 hours per week, Monday to Friday, 09:00 to 15:00**

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

The Homeless Recovery Worker will lead on the case management of clients and be part of a team that provides accommodation based and community support services to clients to keep them safe and help them achieve their goals. The role will provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.

**Main Responsibilities**:

- To assess the needs of each client, helping to develop their individual support plan to achieve their goals
- To produce and regularly review comprehensive client-based risk assessments and manage a caseload of clients on a one-to-one basis
- To support clients to gain and/or maintain accommodation including supporting clients to pay rent and service charges and to achieve outcomes defined by the service specification
- Engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
- Lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
- Carry out drop-in sessions at designated locations and encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
- Support clients in trauma informed and psychologically informed ways
- Adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- Help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- Work confidently and efficiently when lone working
- Maintain accurate records on our client management system and ensure these are stored in line with GDPR
- Represent the organisation in a professional manner

**Role Requirements**
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to lone work

**Essential Criteria**
- Strong communication skills, both verbal and written
- Clear verbal and written English
- Good keyboard skills for data inputting
- Good working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Ability to self-motivate as you will work on your own
- Effective team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
- A full driving licence and use of a car for work purposes

INDLOW

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.