Lettings Performance Coach

Urban Evolution Property Management Ltd is a rapidly growing company providing freehold management as well as lettings and management services. We are located in central Liverpool and proud to manage stock that is prime, built in the last 5 years, wonderfully positioned in the market geographically and therefore proving very popular with tenants.

We know that our success is due to the dedication and brilliance of our fabulous team members and we try to show our appreciation through competitive pay structures, generous monthly commission, extra mile rewards, corporate events, continuous training and development and by providing opportunities for career progression.

Due to our continued success and expansion, we currently have an opportunity for a property manager to join our friendly team.

Your place of work will be at our newly renovated workspace in the city centre, 15 Hatton Gardens, and you will form part of our friendly and supportive lettings team. The hours of work are Monday to Friday 9 a.m. to 5 p.m. (we can offer some flexibility) with a paid lunch and break each day.

**Key Responsibilities,**
- Acting as a point of reference and an educational resource for the Lettings Team in relation to complaints, compliance, policy, and processes.
- Able to identify root causes of complaints and report on this to senior management.
- Acting as a first stage of escalation for complaints with in the Lettings team.
- Undertaking regular compliance checks and feeding this back to the Operations Manager and Director of Lettings.
- Work with Operations Manager to develop and deliver training in lettings team and the wider business.
- Give regular feedback both positive and negative to the lettings team to highlight training needs and knowledge gaps.
- As when required assist and support the Operations Manager and Director of Lettings where required.
- Communicate regularly across the business on complaints, cases, policies, and processes that involve other departments, and be comfortable requesting information and actions to be taken from other teams.
- Compile KPI reports on a regular basis and feedback to team members.

**Requirements**:

- ARLA Property mark Level 3 strongly preferred.
- Previous experience managing a team essential.
- Excellent IT skills, especially In Microsoft Excel
- Experience handling complaints
- Confident, professional, and personable manner
- A competent and professional telephone manner
- Highly organised
- Knowledge of legislation and procedure
- Excellent communication skills, both written and verbal
- Comfortable in a fast-paced environment
- Excellent attention to detail
- Ability to function independently and as part of a team.
- Knowledge of HubSpot/Arthur/MRI systems a plus but not essential.

**What You Can Expect**
- Competitive Salary.
- Progression opportunities.
- Staff development programs.
- Working for a progressive business.
- Targeted Bonus Structure.

If you feel you have the skills and qualities we seek and you would like to join us on this exciting adventure, please send us your c.v.

**Job Types**: Full-time, Permanent

**Salary**: £29,000 to £30,000 per year

Schedule:

- 8-hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:
**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 12 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Liverpool, L3 9NG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Property compliance management: 2 years (preferred)

Work Location: One location