Call Centre Sales Agent

**Want to work with a company Forbes have named **one of the world's best employers**? In a workplace where you can proudly bring your whole self to work and contribute to the success of a truly global healthcare brand?**

**The Role**:
Customer Service and Sales Adviser

Bristol

The job holder will be responsible for supporting customers and internal Bupa colleagues with queries and changes relating to their dental products as well as supporting customers to purchase a dental product, delivering sales through outstanding customer service, sharing the key benefits of the product and explaining the services available.

**Key Responsibilities Include**:

- Handle customer queries via telephony to resolve queries in line with Bupa policy and procedures.
- Delivering outstanding customer service through excellent communication skills and a polite and friendly telephone manner.
- Sales focused with a proactive, customer centric attitude, working towards meeting sales and customer service targets and key performance indicators
- Ability to build and maintain positive relationships with customers and internal colleagues.
- Ability to demonstrate a positive contribution to a supportive team culture.
- Ability to demonstrate a flexible and co-operative approach towards changing business needs.
- Resolve queries in agreed time scales.
- Proactively investigate and provide solutions to customer queries at first point of contact wherever possible
- Act as an escalation point for practices supporting existing customers with queries about the dental product
- To ensure appropriate records of customer interactions are created and maintained on Bupa systems to remain compliant with data protection and regulatory requirements
- Achievement of agreed sales and performance targets
- Provide expert advice on full range of dental products and services, following appropriate training
- Continually look for ways to improve the service you provide to customers in every interaction

**What we're looking for**:

- 5 GCSE’s or equivalent or demonstrated good level of education/performance in previous positions held.
- Previous experience of working in a customer services environment and demonstrates strong customer focus skills. Previous Contact Centre experience is desirable
- Experience in a dental or healthcare environment desirable but not essential
- Strong verbal, written and communication skills
- Ability to handle telephone calls with knowledge, confidence, maturity and tact at all times.
- Ability to manage own performance in line with key performance metrics and good customer outcomes
- Time management skills and the ability to work quickly and accurately
- Ability to work on own initiative and make decisions within the protocols set down with minimum supervision
- Ability to tailor your approach to each customer through effective conversation and listening skills, balancing great customer service and sales delivery with efficient performance
- PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills across a variety of systems at the same time

**Salary and benefits**:

- A competitive starting salary with annual reviews
- Free personal development courses
- Career opportunities to move into other roles or other parts of Bupa
- Long service recognition
- Free car park (Bristol Support Centre)
- Brand new comfortable office space
- Flexible working

**Personal**
- Contributory pension scheme
- Competitive staff benefits including discounts in over 7000 retailers and even a day off for your wedding
- 20% saving on Bupa travel insurance
- Earn up to **£3,000 per referral** in our employee referral scheme

**Health**
- Discounted gym membership
- Access to Smile Everyday - a range of health products and services
- Discounted dental insurance that can be extended to family members
- Free annual flu jab
- Discounted health assessments
- Access to Bupa Boost app and a health check
- Cycle to work scheme

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you