Governance, Assurance

**Salary & Benefits-**

**We offer a competitive salary from £43,003 - £53,754 per annum depending on experience**
- Annual performance related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Governance, Assurance & Process Lead progression plan
- 25 days annual leave plus bank holidays - plus an extra wellness day
- Life assurance cover of 4 times pensionable salary
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more

**Location: Bradford - with hybrid working, mix of office and home working, with 2-3 days in the office per week**

**Work type: Permanent. Working full time, 37 hours per week, Monday - Friday**

**We have an exciting opportunity for Governance, Assurance & Process Lead to join our Central Control team within the Customer Experience (CX) business unit at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?**

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

**Where you fit in -**

As our Governance, Assurance & Process Lead, you will be responsible for creating the strategy and framework for policy ownership, change requests, and overall governance within Central Control. You will implement a robust and assured governance framework, including associated policies, processes, and procedures

**As our Governance, Assurance & Process Lead you will be responsible for -**
- Creating the overall strategy and framework for policy ownership, change requests, and governance for Central Control.
- Delivering accessible, efficient, and compliant policies and procedures for Central Control.
- Managing overall governance and compliance with policies and procedures.
- Positively influencing stakeholders when managing external policies and procedures.
- Ensuring the effective roll out, implementation, and deployment of auditable processes to achieve 100% compliance consistently.
- Leading monthly governance meetings to table change proposals, review adherence and audits, and share best practices.
- Taking ownership of ensuring operational stakeholders are compliant and that existing known risks are being mitigated through regular reviews and assessments.
- Managing and tracking overall compliance, including providing accurate performance and risk reports to senior stakeholders and proposing mitigation strategies.
- Auditing for process adherence, conducting Root Cause Analysis (RCA) for failures, and creating and owning action plans for future mitigation (including stand-downs, policy amendments, etc.), while identifying and sharing Continuous Improvement (CI) learning opportunities.
- Providing reports that clearly demonstrate compliance to key stakeholders for their teams and actions.
- Supporting the development of a new Incident Management System and subsequently taking accountability for its overall governance, including action tracking and standards.
- Supporting debriefs and the identification of lessons learned, producing reports on implemented changes to prevent repeat incidents.
- Conducting external benchmarking within and outside the water industry to develop and implement industry-leading principles for process, policy, and governance.

**What skills & qualifications you will need**:

- Relevant skills/professional qualifications and experience in risk, compliance, business process mapping or business architecture etc.
- Strong influencing skills, with the ability to coach, develop, and influence senior management.
- Excellent communication, presentation, and report writing skills.
- Able to analyse and interpret data to create meaningful outputs and recommendations.
- Excellent stakeholder skills able to develop and maintain effective working relationships with a range of stakeholders
- Ability to work without close supervision and to agreed targets and standards.
- Experience in supporting and embedding chang