Helpline Support Assistant

2 weeks ago

Strood, United Kingdom Carers First Full time

Job Title: Helpline Support Assistant

**Salary**: £19,054.05 per annum (FTE £23,500)

Contract: Permanent

Hours: 30 Hours

Location: Office Based - Central Strood Office

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Helpline Support Assistant, your responsibilities would include:
1. Contribute to the efficient operation of Carers First through general administrative support within the Helpline team

2. Provide responsive and accurate administrative support to the Helpline team

3. Manage Helpline related administration

4. Coordinate the allocation and distribution of IT equipment and mobile phones

5. Support the maintenance of IT equipment and mobile services.

About you

To be successful in this role, you will need
- Over 2 years’ experience working in an administrative role or a Helpline setting, providing efficient support managing enquiries, and maintaining service quality
- Exceptional organisational and communication skills, with the ability to manage multiple priorities effectively while maintaining clear and professional interacti8ons with colleagues and service users.
- Demonstrated ability to work to performance targets while maintaining high standards of quality and adherence to establish processes.
- Working knowledge of social care and health, particularly as it relates to working with Carers
- Strong understanding of professional boundaries, ensuring respectful, ethical and appropriate interactions in all workplace settings.
- Solid understanding of data protection principles and committed to maintaining strict confidentiality of personal information in line with GDPR and organisational policies.
- Proven ability to work independently using own initiative, demonstrating sound judgement and proactive problem solving.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply
- Interview date: to be confirmed

  • Helpline Support Assistant

    1 week ago

    Strood, United Kingdom Medway Council Full time

    Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that...

  • Helpline Carers Support Adviser

    2 weeks ago

    Strood, United Kingdom Medway Council Full time

    **Helpline Carers Support Adviser**: **Employer**: Carers FIRST **Salary**: £13,824 per annum (£23,250 FTE) **Location**: Office Based - Strood **Contract**: Permanent **Working Pattern**: Part Time **Hours**: 22 hours per week. Covering Monday, Thursday and Friday. **DBS Check**: Yes **Closing Date**: 30/09/2024 at 12:00 **Reference**:...

  • Carer Support Adviser

    4 days ago

    Strood, United Kingdom Carers First Full time

    Job Title: Carer Support Adviser (Helpline) **Salary**: £15,878 (£23,500 FTE) Contract: Fixed-Term Contract until May 2026 Hours: 25 Hours per week Location: Office Based - Strood, Kent Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those...

  • Learning Support Assistant

    2 weeks ago

    Strood, United Kingdom Vision for Education - Kent Full time

    Learning Support Assistant (Primary) Medway £380 - £450 per week or salaried equivalent September 2023 The School and Role This friendly and supportive primary school, based in Medway are looking to appoint an enthusiastic and experienced Learning Support Assistant to work in a KS2 class on a full-time basis. Working as a part of an experienced and...

  • Learning Support Assistant

    1 week ago

    Strood, United Kingdom Vision for Education - Kent Full time

    Learning Support Assistant (Primary) Medway £380 - £450 per week or salaried equivalent September 2023 The School and Role This friendly and supportive primary school, based in Medway are looking to appoint an enthusiastic and experienced Learning Support Assistant to work in a KS2 class on a full-time basis. Working as a part of an experienced and...

  • Care Assistant

    2 weeks ago

    Strood, United Kingdom Rosemont Care Full time

    Make a positive difference to vulnerable people’s lives As a Care Worker or Support Worker, you will be offering a level of care and support that the person would expect to receive from a member of their own family. The only difference being that you will maintain the highest professional standards at all times. About the role The duties you will...

  • KS2 Learning Support Assistant: Year 5

    1 week ago

    Strood, United Kingdom Vision for Education - Kent Full time

    A prestigious education agency is seeking a full-time Learning Support Assistant in Medway to support KS2 pupils, primarily in Year 5. The role involves assisting in whole class sessions, providing individual support, and leading group interventions. Ideal candidates are enthusiastic and have a passion for enhancing the learning experience. The position...

  • Support Workers

    1 week ago

    Strood, United Kingdom Kent Autistic Trust Full time

    Support Worker Jobs with a difference - You must be legally authorised to work in the UK. We are not currently able to offer visa sponsorship or assistance. Be part of an amazing expanding support team. Immediate interviews available - for new to care and experienced staff in Kent. Supporting autistic adults with their day to day needs and a wide range of...

  • Support Workers

    4 days ago

    Strood, United Kingdom Kent Autistic Trust Full time

    **Support Worker Jobs with a difference-** You must be legally authorised to work in the UK. We are not currently able to offer visa sponsorship or assistance. Be part of an amazing expanding support team. Immediate interviews available - for new to care and experienced staff in Kent. Supporting autistic adults with their day to day needs and a wide range...

  • Support Workers

    2 weeks ago

    Strood, United Kingdom Kent Autistic Trust Full time

    **Support Worker Jobs with a difference-** You must be legally authorised to work in the UK. We are not currently able to offer visa sponsorship or assistance. Be part of an amazing expanding support team. Immediate interviews available - for new to care and experienced staff in Kent. Supporting autistic adults with their day to day needs and a wide range...