Desktop Support Engineer

1 day ago

BartonuponHumber, United Kingdom Cordant People Full time

**IT Desktop Support Engineer**
**Barton-upon-Humber**
**£23,000 - £25,000 + Quarterly bonus**
Cordant People are currently looking for a Desktop Support Engineer to join a bespoke Kitchen manufacturer. In this role you will provide 2nd line Support by fixing equipment either remotely or desk side. You will also support desktop, laptops and mobile devices,troubleshoot printers, network connectivity problems, entry level server issues and handheld RFID devices.
**What are we looking for?**:

- Broad understanding of PC and Mobile based hardware and software including Active Directory, Office 365, Windows 10, IOS and Android
- Support the business out of hours and weekends where necessary
- Ability to operate in a fast-paced environment, unsupervised and support activities of internal and external providers
- Analytical trouble-shooting mindset, with a problem-solving personality

**What will you be doing?**:

- Assume ownership, update and resolve assigned incidents / requests in the helpdesk system
- Respond to incidents within agreed Operational Level Agreements, correct prioritisation and categorisation of incidents and requests
- Aid in diagnosing the cause of the incident through a structured process of investigation coordinating both internal and external support teams as necessary
- Implement new technologies and system improvements
- Proactively manage the hardware and software estate, ensuring asset information is accurate at all times
- Contribute to the service knowledge bases (CMDB, KEDB) and provide knowledge transfer to colleagues and other support teams as required

**What is in it for you?**:

- Individual training budget for personal development
- Staff discount on purchasing a kitchen after 1 year of continuous employment
- Free annual eye tests as well as a contribution to new glasses
- Quarterly bonus scheme
- Free access to an onsite gym
- Subsidised meals
This is a fantastic opportunity to join the largest IT department in the UK which is constantly getting investment. Sounds like the role for you? Then **APPLY NOW** and we will be in touch shortly.

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