Current jobs related to Medical Secretary - Ashford - New Hayesbank Surgery

New Hayesbank Surgery

**JOB DESCRIPTION**

**Job Title: Medical Secretary**

**Basis: 37.5 hours per week**

**Permanent Position**

**Location: New Hayesbank Surgery, Ashford, Kent**

**Reports to: Practice Manager/Senior Medical Secretary**

**Accountable to: Partners of New Hayesbank Surgery**

**Job Purpose**
- Offer general assistance to the practice team and project a positive image to patients and visitors, either in person or via the telephone.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the team as required.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Play a pivotal role in supporting the clinicians to manage workload and carry out tasks as required.

**Main Duties**
- Audio typing of referral letters and general correspondence
- Using e-referral system to initiate, track and complete referrals
- Keeping referral templates and forms within the clinical system up to date
- Updating medical records according to the instructions of doctor/nurses.
- Liaising with doctors regarding requests for reports for Social Services and ensuring appropriate consent has been received.
- Ensuring clinicians are aware of any changes or issues which may affect patient care.
- Liaising with the hospitals and secondary care and community providers about patient appointment and test result queries.
- Give test results to patients by telephone following the clinicians’ instructions.
- Dealing with queries raised by Doctors, Practice Manager and patients
- Attendance at training sessions and team meetings as required for professional development.
- Sorting and distribution of mail received.
- Administration of incoming forms from patients. Keeping an up to date tracking system within the practice.
- Recording of incoming and outgoing insurance reports, allocating said reports to Doctors and monitoring that payment is received - using electronic and iGPR systems.
- Photocopying of medical records when requested.
- To attend and minute meetings as requested.
- General secretarial and administrative duties for GPs and Practice Manager
- To carry out any other duties as have reasonably been requested by the Practice Manager on behalf of the Partners which have been discussed with you.

**Organisational responsibilities**
- Maintaining and increasing sources of income - analysing and reporting on threats and opportunities.
- Understanding the financial implications of contract changes and legislation
- In conjunction with the Practice Manager, maximise income.
- In conjunction with the Practice Manager, minimise expenditure
- Successfully communicate routine, complex and contentious financial information
- To produce statistical and management information for benchmarking analysis as required to identify where potential benefits can be realised.
- To produce and interpret a monthly/quarterly income and expenditure position

**Strategic Management and Planning**
- Develop and maintain effective communication both within the practice and with relevant outside agencies
- To ensure in conjunction with Management team that the aims and objectives of the organisation are met

**Information Management**
- To ensure in conjunction Management team that we are compliant with GDPR.
- To keep up to date with training in new IT systems which may be introduced both at practice and Primary Care Network level.

**Health and Safety**
- Identifying the risks involved in work activities and undertaking such activities in a way that manages risks.
- Use appropriate infection control procedures, maintain work areas in a tidy and safe way free from hazards
- Report potential risks identified

**Equality and Diversity**

The post-holder will support the equity, diversity and rights of patients, carers and colleagues to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice polices and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and rights.

**Personal Development**
- To undertake training as required including mandatory and statutory training, core skills training and ongoing development.
- To strive to maintain quality within the practice and to alert management to issues of quality or risk.
- To effectively manage own time, workload and resources
- To participate in practice appraisal scheme
- To attend education and other meetings as required
- To recognise and understand the roles and responsibilities of the whole primary care health team
- To keep up to date with healthcare information and new healthcare policies