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Therapies Administrator/receptionist
2 weeks ago
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Paediatric Therapy services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility. To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times. The ability to speak Welsh is essential for this post" - Provide “first point of access” administration to all referrals from Consultants, GP’s, school nurses, social workers and any other professionals Process referrals by inputting patient accurate details onto the Welsh Patient Administration System, ensuring urgent referrals are prioritised. Also, be responsible for updating and checking clinical returns/clinic outcome sheets in a timely manner - Act as first point of contact in reception for all enquiries and referrals to the service, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature. If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
