Central Operations Manager

2 days ago

West Byfleet, United Kingdom AdMore Full time

Central Operations Manager
Surrey - Leisure / Retail
£65,000 + Package + Benefits
Our client is a leading Retail & Tourist attraction in Surrey and off the back of a successful trading year are continuing their investment plan and driving the growth of their business. With continued growth forecast in a highly competitive sector my clientis offering their employees the opportunity for significant career opportunities and personal development in a high support and high challenge culture

What does the role involve?
As Central Operations Manager this role is in essence acting as a conduit for all communication between head office and the attractions and reports into the Operations Director directly.
- You will manage and assume responsibility for the central operations, servicing, training and customer experience department function of my client
- You will closely with the Operations Director and you will be the lead on all major projects in the UK that impact on the stores.
- You will be instrumental in devising processes and training solutions to enable store teams to deliver world class operations.
- You will compile data and analyse on the performance of key measures to present to key stakeholders
- You will manage the training, customer service and audit teams to the maximum capability
- You will support the training team in driving capability through effective training, brand development and communication.
- You will integral to the development of new store concepts and in launching new sites throughout the UK

Do you have what they are looking for?
An ability to identify both short and long terms needs of the business
- You will ideally have a proven track record in a project management role from a branded hospitality, retail or leisure background with potential to grow within the business.
- You will have a track record of project management and being a key member of a multi-functional project
- You must have held a similar level of control previously, delivering your store results through a team of store managers reporting into you directly
- Your peers will have appreciated your team work ethos in your career to date and you will have a track record of developing and up-skilling those that report into you.
- You will be educated to degree level or equivalent and have strong commercial skills and business acumen.
- You will need strong coaching and development skills and a proven ability to drive results through your team.
- You will need to have excellent literacy and numeric skills and proven analytical ability.
- You will be a strong communicator with first class communication skills with high personal standards and be exceptionally organised.

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