Central Monitoring Operator

4 days ago

West Drayton, United Kingdom VIRTUS Data Centres Full time

About VIRTUSVIRTUS Data Centres is the UKs fastest growing data centre provider which owns designs builds and operates the countrys most efficient and flexible data centres. Our mission - consistently exceed the expectations of customers through innovative high quality solutions and services. We employ intelligent thinkers people with positive attitudes who add to the quality of our customer proposition and business. We value individual endeavour and initiative encourage teamwork and togetherness because collective experience and expertise is VIRTUS greatest strength. Job SummaryWorking as part of the VIRTUS Monitoring Team we are seeking someone with good analytical and administrative skills to undertake the role of Central Monitoring Operator. You will be the first line of defence in a time critical environment against any alarms or events that are detected by VIRTUS Monitoring Systems. You will also play a key role within the VIRTUS Incident Management process. Working Hours: 12-hour shifts between 6am-6pm and 6am 6pm on a rota basis to include weekends and bank holidays.Duties and ResponsibilitiesThe role includes but is not limited to the following: - Monitoring and responding to all alarms and events that occur on the monitoring system. Across all facilitiesWorking with the site Facilities Management team to investigate those alarms and respond appropriatelyLiaising with the VIRTUS Service Management Centre to initiate the Incident Management ProcessContribute to critical incidents by providing useful and relevant information from the monitoring systems.Monitoring existing incidents using the ITSM platform and flagging alarms that will require potential reassessment by the Facilities Management TeamReporting and Analysing alarm data to identify trends and possible improvements that can be made to the process.Person SpecificationEssentialsProcess-driven with the ability to work towards tight SLAsCompetent in the use of Microsoft office applicationsExcellent communication skills verbal and writtenProactive the ability to work quickly while using your own initiativeResilient able to remain calm under pressure.Good analytical and problem-solving skills.Self-motivated driven to go the extra-mile.Customer focussedDesirable Previous experience leading or mentoring or managing others within the team Previous experience working within a data centrePrevious experience working with a Building Management Systems or within a Monitoring rolePrevious experience of working within a demanding and time critical environment.In line with the VIRTUS Vetting Policy the successful applicant must be willing to undergo a BS7858 screening process. Key Skills Cruise,Dcom,HVAC Design,Arabic,Asic Employment Type : Full Time Experience: years Vacancy: 1

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