Director - Service Delivery

2 days ago

London, United Kingdom DS Smith Full time

About the role

Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as such cover more than 30 countries, and lead the in-house Service-delivery team of c10 FTE and outsourced service provider’s performance against agreed SLA’s/KPI’s

This role is a key leadership IT position within the DS Smith IT function.

The DS Smith IT function is delivering significant change in the way our service is delivered; moving from being an exclusively internal, and dispersed organisation to a consistent and streamlined setup, utilizing core internal resources and a strong external partner. Our vision is to provide customer centric IT solutions and service that represent value for money and enable the organisation to win and retain business.

As the Service Delivery Director, you will lead a number of teams responsible for Service Delivery, working closely together with our outsourced partner. You will provide strength of leadership and management expertise through a distributed team of specialists and third-party service providers.

You will own the service delivery strategy, establishing maturity and guaranteeing the quality assurance and process compliance. In conjunction, you will ensure Service Level Agreements are agreed and in place by all business and IT stakeholders. You will be a natural point of contact for the service delivery function, owning all key communications from IT Operations into the business. You and your team will drive service continuity, ensuring problems and incidents are investigated and resolved.

About you- Highly experienced IT Leader- Experienced in Service Delivery Management- Experienced in managing within a multi-national matrix organisation- Demonstrable experience in delivery IT change within an organisation- Experience of leading and collaborating with external IT suppliers- A keen focus on customer experience

**Benefits**:
- Competitive salary- Company bonus- Car allowance- Private Medical Insurance- Pension scheme- Life assurance- Income protection- 25 days holiday plus bank holidays- Annual Cycle to Work Scheme- Electric Car Scheme

  • Service Delivery Director

    7 days ago

    London, United Kingdom HCL Technologies Full time

    London 7-12 Years UK **No. of Positions** 1 **Job Description (Posting).** (1.) P&L responsibility Expansion of services to fill all gamut s of infrastructure-increase breadth. Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Resource management Utilization Billing...

  • Service Delivery Director

    2 weeks ago

    London Area, United Kingdom Tata Consultancy Services Full time £60,000 - £120,000 per year

    Role: Service Delivery DirectorLocation: LondonIf you need support in completing the application or if you require a different format of this document, please get in touch withat or callTCS London Office number / with the subject line: "Application Support Request".Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We...

  • Director of Customer Service

    1 week ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Deputy Director for Workplace Service Delivery

    2 weeks ago

    London, United Kingdom Public Sector Resourcing Full time

    On behalf of The Government Property Agency, we are looking for a Deputy Director for Workplace Service Delivery - (INSIDE IR35) for a 6 month contract based in London - (Role will be predominantly based in Whitehall Campus with occasional regional visits) The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the...

  • Service Delivery Specialist

    2 days ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Director of Service Delivery

    1 day ago

    London N, United Kingdom MS Society UK Full time

    Job descriptionPosition: Director of Service DeliveryHours: Full-time (35 hours a week)Contract: PermanentLocation: Office-based in London, N4 with flexibility to work remotelySalary: £73,653 per annum, plus excellent benefitsSalary Band and Job Family: Band 5About usWe make sure people living with MS are at the centre of everything we do. And it's this...

  • Junior Service Delivery Manager

    1 week ago

    London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for a Junior Service Delivery Manager to work on a Hybrid basis for a Government entity in London. This position is within the IT Service Management department of IDD, reporting into the Senior SLM. SLM responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT...

  • Financial Conduct Authority

    4 days ago

    Greater London, United Kingdom Director, Market Oversight Full time

    Financial Conduct AuthorityDirector, Market Oversight2510-113LAn opportunity to shape the future of UK financeThe Financial Conduct Authority (FCA) is seeking a highly accomplished leader for the role of Director – Market Oversight. This position is vital to the FCA's strategic focus on growth and maintaining the integrity of the UK's world-leading...

  • Director of Contract Delivery

    2 days ago

    London, United Kingdom Green Park Full time

    **Director of Contract Delivery (South England), With You - Permanent, Remote, UK Wide** We are currently working with a national charity that provides free, confidential support to people experiencing issues with drugs, alcohol or mental health. With over 80 local services in England and Scotland they support people with drug, alcohol and mentalhealth...

  • Director Of Engineering

    1 week ago

    London, United Kingdom International SOS Full time £150 - £200

    Join to apply for the Director Of Engineering - Delivery role at International SOSIn order to make an application, simply read through the following job description and make sure to attach relevant documents.We are looking for an experienced Director of Engineering – Delivery to join our product team in Chiswick, West London. You will have overall...