Apprentice Aftersales Customer Advisor
1 week ago
We’re recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.
We offer:
- A mentor to support you in the workplace.
- A dedicated training and development coach to support your learning journey.
- Uniform.
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
- All the benefits available to existing Arnold Clark employees:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- and much more
**Location**
Stourbridge
**Hours**
Full time: 39 hours per week
**Ready to earn while you learn?**
As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so you will be communicating with customers through various channels.
You will be working in offices in large organisations across all industry sectors acting as the ‘expert’ in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk.
Our training is designed to break down our customer journey and give you a good understanding of how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
**Day-to-day duties**
- Reviewing and forward-planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing, and controlling stock.
- Taking care of customers that are bringing in their vehicles for service or repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- An interest in developing your digital knowledge and skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative
-
Aftersales Advisor
1 week ago
Stourbridge, United Kingdom Sutton Park Motor Company Limited Full time**CALLING ALL AFTERSALES ADVISORS WHO WANT..** **- A 5 DAY WORKING WEEK - NO WEEKENDS** **- A GENEROUS BASIC SALARY - OTE IN EXCESS OF £32,000 PER ANNUM** **- A COMPANY CAR OR A PAYMENT IN LIEU** **- TO BE REWARDED WITH A % OF THE DEPARTMENTS PROFIT AND ALL THINGS THAT YOU SELL** **- TO WORK FOR A MOTOR DEALER GROUP THAT WILL TAKE YOU PLACES** **IF...
-
Apprentice Customer Consultant
2 days ago
Stourbridge, United Kingdom Green 4 Motor Company Full timeWith over 25 years of dealer experience, we want to continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a Customer Consultant Apprentice who possesses that same ethos. Our highly respected Mazda dealerships pride themselves in offering...
-
Aftersales Advisor
2 days ago
Stourbridge, United Kingdom Sutton Park Motor Company Limited Full timeWe offer an attractive Salary, bonus package, Company Pension after a qualifying period, the use of a company car, providing a clean licence is held and depending on age and experience. Role Responsibilities - This role will be split between the Service & Parts Departments, You will be able to answer all customer enquiries via telephone, internet and on...
-
Apprentice Service Advisor
2 days ago
Stourbridge, United Kingdom Lookers Plc Full timeOverview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...
-
Aftersales Driver
2 weeks ago
Stourbridge, United Kingdom Sutton Park Motor Company Limited Full timeAn exciting position has become available for a Part-time Aftersales Advisor/Service Driver, at our Stourbridge dealership. We are looking for flexible individuals who have exceptional customer service and communication skills, be of smart appearance, have a good geographical knowledge of the Midlands as well as holding a full clean driving licence. Due to...
-
Aftersales Driver
2 weeks ago
Stourbridge, United Kingdom Sutton Park Group Full timeAn exciting position has become available for an Aftersales Driver at our Coventry dealership. We are looking for someone who will go that extra mile for our customers, someone who has great local knowledge but has also held a full clean driving licence for at least 5 years. - **Type**: Part-time - **Length**: Permanent - **Salary**: TBC - **Closing Date**:...
-
Customer Advisor
2 days ago
Stourbridge, Dudley, United Kingdom B&Q Full timeOverviewCustomer AdvisorPart time - 20 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 6.30am pmUK Notional hourly rate £12.71 per hour (Inclusive of an £1.34 per hour, store specific location allowance)B&Q WatfordWe believe anyone can improve their home to make life better. Every day, we give our millions of customers...
-
Customer Service Assistant Apprentice
6 days ago
Stourbridge, United Kingdom Volkswagen Apprenticeships Full timeThroughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...
-
Apprentice Mechanic
2 days ago
Stourbridge, United Kingdom Arnold Clark Full time**About the role** Are you over 16 and looking for a brand-new career or a fresh start? The UK’s largest independently owned car retailer is now recruiting for Apprentice Mechanics. As an Arnold Clark Apprentice, you’ll get paid while you get qualified! And at the end of your training, you’ll have an Autocare Level 2 qualification and hands-on...
-
Customer Service Advisor
4 days ago
Stourbridge, United Kingdom HSS Hire Full timeIt's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...