Apprentice Customer Consultant

With over 25 years of dealer experience, we want to continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a Customer Consultant Apprentice who possesses that same ethos.

Our highly respected Mazda dealerships pride themselves in offering the best working environments available with ongoing training and development of all its colleagues and in turn are seeking exceptional applicants looking to take on the challenge at this large volume operation.

Apprentice customer consultant will join our friendly team. We look to deliver exceptional standards in customer care. The apprentice will train to be a product genius and be able to answer customer questions before the customer wishes to proceed with a purchase.

**Alongside this, your duties will include**:

- Accurately record all customer contacts across a number of computer systems with the relevant support.
- Assist and handle electronic payments in accordance with set procedures.
- Gain knowledge on customers comments, compliments & complaint.
- To improve the service delivered to the customer to reduce failure demand.
- Maintain knowledge and keep up to date with changes to revised procedures.
- Maintain a high level of confidentiality and security of information and documentation at all times.

**Benefits**
- 20+ days holiday plus bank holidays
- Salary is £4.81 per hour.
- Staff discount on car servicing
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications

This role will be based on a rolling 6-week rota. The apprentice will get 2 days off together, but this will be rota dependent. The role will require the apprentice to work weekends, however this will not exceed the maximum apprentice weekly hours.

A successful apprenticeship would lead to a trainee role of a basic of £21,000 for 1 year and then a customer consultant with an OTE of £30,000

**About Us**

Green 4 Motor Company is an official representative of the Mazda brand, as well as selling a broad stock of Approved Used vehicles. Operating from 3 sites across the Midlands, our Coventry, Leamington and Stourbridge dealerships each have a passionate and knowledgeable team who are dedicated to providing our customers with friendly and professional service. Alongside automotive retail, we offer a range of aftersales services designed to keep your vehicle in the best condition. Whether you are looking for a service or MOT, we have an aftersales team with specialised knowledge to ensure your car is receiving the best. Our service advisors will keep you informed every step of the way so that you are reassured that your car is in good hands. We also provide genuine parts and accessories that are specifically designed for each model in the Mazda family.

Our story began in December 1996, when our chairman and business partners purchased Leamington Mazda from Mazda UK - bringing it into private ownership, with Coventry Mazda following shortly after. The new management team injected a relentless focus on exceptional customer service, building a reputation for excellence in the local area.Over 25 years later, the business has grown but the values and ethos remain the same.

Our Green 4 Motor Company core values have been carefully crafted to represent the core pillars of the business.

**Teamwork** - The key to driving us forward

**Respect** - Bring mutual trust to every engagement

**Integrity**:

- Act with honesty, honour, and purpose

**Leadership** - Empower those around you everyday

**Job Types**: Full-time, Permanent

**Salary**: From £4.81 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location