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HR Operations Administrator
2 weeks ago
**Position Details**
Human Resources
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820
Grade: 4
Full Time, Fixed Term contract up to December 2025
Closing date: 17th March 2025
**Our offer to you**
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
**Role Summary**
You will provide end-to-end HR service administration support within the HR Operations Team in the Central Staff Hub. You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service standards.
This role operates from within an integrated HR service structured to enable focused tasks and embedded knowledge which supports colleagues across our community, to better meet the needs of the University.
**Main Duties**
**Support managers, staff and wider HR colleagues through the provision of fit for purpose HR advice and processes by**:
- Providing a knowledgeable, professional and efficient first line HR Service to the University
- Providing cover for both the reception area of HR Services and the telephones, ensuring that all visitors are greeted, and all telephone calls are answered
- Being responsible for self-allocation of work from within the HR Service Portal, ensuring that the response service standard is met (all cases should be assigned to a person within 24 hours of being raised)
- Being the first point of contact for staff on all HR related enquiries, providing support where appropriate and triaging and escalating more complex queries
- Developing sound customer relations, taking the time to listen to customer requirements to ensure appropriate action is taken
- Taking responsibility for resolving queries and delivering customer responses even when wider support or expertise is required
- Working collaboratively with both the Admin coordinators and team colleagues in the prioritisation and handling of workloads, supporting others within HR Service Delivery and the wider HR function as required
- Dealing with a full range of transactional work including but not limited to:
- Responding to basic policy queries, meeting the ‘one-touch’ aim of the HR Service
- Production of standard and manuals letters including:
- Increase/decrease of hours
- Regrades
- Sickness
- Payroll processing, including:
- Processing of joiners, transfers and leavers
- Processing of changes and post administration
- Maintenance of staff data within the HR systems; e.g. changes to name
- Processing of DBS and BPSS clearances and Research Passports
- Producing Staff ID Cards
- Sending and chasing recruitment references
- Ensuring staff personnel files and data in all HR systems is up to date, complete and in line with policy and good practice
**Required Knowledge, Skills, Qualifications, Experience**
- GCSEs to a minimum of grade C/4 in English and Mathematics
