Customer Quality Assurance Specialist

3 days ago

Cambridge, United Kingdom Arm Full time

Customer Quality Assurance Specialist

Locations: UK, TW, Germany

Job Overview

This is an exciting opportunity to join the Quality Group’s Supply Chain Quality Assurance team at Arm In this role, you’ll help shape how world-class practices are embedded into Arm’s products and processes, ensuring we continue to deliver excellence to our customers across the globe.

It’s a role with real visibility: you’ll collaborate with colleagues across Arm, as well as external partners including automotive OEMs and Tier-1 customers. You’ll have the chance to design improvements, deliver training, and influence processes that span cultures and continents. Join us if you thrive in a collaborative environment and want your work to make an impact

What You’ll Do
- Translate customer and regulatory requirements into actionable expectations for suppliers and internal teams.
- Contribute to internal audits and take a leading role in preparing for and hosting customer quality and compliance assessments.
- Act as a key contact point for Arm customers on compliance matters — including audits, questionnaires, scorecards, and additional customer needs.
- Guide supplier management and other internal teams on APQP/PPAP deliverables to align with automotive OEM requirements.
- Investigate non-conformances, drive root cause analysis, and verify preventive actions.
- Track compliance performance metrics and deliver assurance reports that strengthen leadership decisions and customer confidence.
- Build trusted customer and partner relationships with OEMs and Tier-1s.

What You Bring
- Degree in Engineering or equivalent experience.
- 5+ years in quality, compliance, or assurance — ideally with automotive OEMs or Tier-1 customers.
- Strong knowledge of APQP and other quality core tools (FMEA, MSA, SPC, PPAP).
- Experience in auditing against IATF 16949, ISO 9001, or VDA 6.3.
- Clear, confident communication skills across both technical and executive levels.
- Nice to have (a strong plus): knowledge of the semiconductor product life cycle, familiarity with ISO 14001 (environmental), ISO 27001 (information security), ASPICE (software process), functional safety (ISO 26262), and automotive cybersecurity (ISO/SAE 21434).

In Return

Arm is committed to global talent acquisition, offering an attractive relocation package.

With offices around the world, Arm is a diverse organization of dedicated and creative engineers. Arm encourages a dynamic and open workplace where all our people can grow and succeed.

Accommodations at Arm

Hybrid Working at Arm

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues.

Accommodations at Arm

Hybrid Working at Arm

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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