Global Digital Workplace Architecture Leader

Company Description
**Internal Grade EB7**

**Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Our approach to flexible working**

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

**Accepting you, for you.**

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

**Job Description**:
The Global Digital Workplace Architecture Leader drives the team to automate or eliminate repeatable tasks and reduce administrative overhead for themselves and workplace operations, including configuration variations, performance issues on endpoint devices and security vulnerabilities. This role owns end user and global digital workplace technology roadmaps and lifecycle and fosters a strong relationship with technology vendors, security and several technology and business partners.

**Main Responsibilities**
- Define, implement and continuously improve end user and other digital workplace technologies.
- Managerial responsibilities include hiring, managing, coaching and developing direct reports.
- Manage and govern associated vendors and service providers.
- Lead end user related architectural and device work, e.g. rearchitecting Active Directory Globally, device imaging & management etc.
- Establish global end user and other digital workplace technology roadmaps, engineering strategy and operating standards.
- Identify, monitor, publish and manage goals and measurements to show improvements to digital workplace technology.
- Oversee endpoint management and patching to ensure security and availability, while minimizing the potential impact on employee experience.
- Ensure alignment with data retention, compliance and eDiscovery processes.
- Advocate for secure computing practices and procedures and communicate best practices throughout the company.
- Ensure that documentation and training is in place for digital workplace technology operations teams
- Support resolution of high-priority outages, troubleshooting efforts, and capacity/availability planning sessions.
- Support digital workplace technology projects and planning.
- Advocate for advanced analytics and automation to streamline efficiencies.
- Work closely with operations and enablement partners to drive coordination and collaboration throughout the digital workplace program.
- Collaborate closely with security, identity and networking leaders to ensure a secure seamless delivery of digital workplace technologies.
- Drive global technology roadmap for core technologies including Active Directory, Microsoft365, Automated Device Management, Virtualization, PKI infrastructure, Smart Automation, Core Business Systems and others.
- Collaborate with security and network leadership to ensure that services dependencies, performance and stability are met
- Provide leadership and direction for all supported services
- Make recommendations and implement process improvements and technology changes based on best practices
- Required to meet with Executives and Business leaders across the business and IT to ensure effective communication of updates, service improvement plans and be the escalation point for supported services
- Build strong business relations with colleagues within the business to promote Digital Workplace
- Build a network of suppor