Client Liaison Officer

6 days ago

StocktononTees, United Kingdom HC-One Limited Full time

As an Client Liaison Officer at HC One, you’ll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.

**Key Responsibilities & Accountabilities**
- Develop, build and strengthen resident relationships, maximising satisfaction.
- Understand the needs and preferences of all residents ensuring their requests are fulfilled.
- Liaising with residents families, keeping them updated with the residents wellbeing.
- Oversee and administer resident satisfaction procedures, ensuring any queries are speedily resolved and personally reviewed for compliance.
- Proactively educate residents and resident monitors, addressing any misunderstandings of the service specifications.
- Responsible for the implementation and co-ordination of resident consultation and communication
- Have overall responsibility for the standards set by the service team; observing and assisting throughout the home.
- Keep a record of issues and outcomes, keeping the Home Manager up to date daily.
- Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.
- Understand and ensure the implementation of the Care Home’s Health and Safety policy, and Emergency and Fire procedures

You’ll need great Microsoft Office, Time Management and Organisational skills. Beyond that, it’s all about your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you’ll betruly considerate and kind.

Well, after all, it’s just in your nature.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-Onefamily and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

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